Role Overview
Join us at the Money and Pensions Service (MaPS) as a Lead Developer (365). You will join the Omnichannel team responsible for managing Dynamics 365 CRM and Genesys Cloud CX. You will lead the development of our D365 solutions and integrations into our broader Azure-based architecture, collaborating with the Product Owner, Developers, Solutions Architect and Business Analyst.
Key Responsibilities
* Guide the ways in which the team works.
* Be proficient in a wide range of technical systems.
* Identify appropriate technology and approaches, deciding when software should be written.
* Contribute to the developer community.
* Provide technical leadership, coaching and mentoring your team.
* Promote knowledge sharing and adoption of good practice.
Key Accountabilities
* Collaborate within an agile team and lead the development of digital products using D365 CRM, .NET/C# and Azure services, ensuring efficient, modular and maintainable code.
* Produce testable code complete with unit and integration tests.
* Establish and enforce coding standards, engineering practices and CI/CD approaches across D365 and related integrations.
* Define and establish reusable engineering patterns, shared components and solution templates across D365 and Power Platform to ensure consistency, scalability and accelerated delivery.
* Make clear technical decisions regarding use of plugins, custom APIs, Azure Functions, Service Bus and other distributed components.
* Define integration and architectural patterns in collaboration with Solutions Architects.
* Ensure D365 solutions align with MaPS engineering standards, DevOps practices and architectural governance.
* Build and manage Azure resources (e.g., Azure Functions, Logic Apps, Key Vault, API Management) to support scalable and secure application backends.
* Leverage Azure Service Bus topics and queues to orchestrate asynchronous workflows and decouple services.
* Use Terraform for Infrastructure as Code (IaC) to provision and manage cloud environments.
* Release code and D365 solutions via Azure DevOps pipelines.
* Implement robust logging, monitoring and observability patterns across D365 and Azure components.
* Build in accordance with GDS Service Standards and Secure by Design Principles.
* Line manage and mentor two D365 developers, supporting capability growth and performance.
* Promote collaborative engineering culture and reduce reliance on external suppliers.
* Document technical designs, configurations, and deployment procedures to support maintainability and knowledge transfer.
Availability and Capacity Management
Manage service components to ensure they meet business needs and key performance indicators (KPIs).
Process Optimisation
Identify process optimisation opportunities and contribute to the implementation of proposed solutions.
Information Security
Design solutions and services with security controls included, specifically engineered to mitigate security threats.
Modern Standards Approach
Identify and apply modern development standards to support complex projects and programmes, and lead others in applying these standards.
Programming and Build (Software Engineering)
Advise on the right way to apply standards and methods to ensure compliance, and maintain technical responsibility for all stages and iterations.
Skills & Experience – Essential
* Strong C# / .NET engineering background, with experience building enterprise‑grade, maintainable and testable solutions.
* Extensive experience customising and extending Dynamics 365 CRM, including plugins, SDK, Web API and Dataverse.
* Hands‑on experience with Microsoft Power Platform tools (Power Automate, Power Apps, Dataverse) used in conjunction with custom code and integrations in enterprise environments.
* Experience designing and implementing Azure‑based integrations, including Azure Functions, Service Bus and API integrations within distributed architectures.
* Experience leading engineers or technical workstreams, including setting coding standards, mentoring developers and contributing to architectural decisions.
Desirable
* Experience integrating with Genesys APIs or similar contact centre platforms.
* Experience with Customer Service, Sales and Marketing modules.
* Experience configuring and customising D365 CRM components (workflows, dashboards, forms, views, reports) with an understanding of when configuration is appropriate versus custom code or external services.
Benefits
* Generous Annual Leave – 30 days plus bank holidays.
* Pension scheme – contributions matched 2 to 1 (up to 10% of your salary).
* Interest‑free loan for season tickets for buses and trains.
* Cycle to work scheme.
* Subsidised eye tests & flu jabs.
* Life assurance scheme.
* Give as you earn scheme.
* Employee assistance programme (EAP).
* PAM Assist and PAM Life scheme (Wellbeing).
* Enhanced family and sick pay.
* Paid volunteering (2 days a year).
* Recognition Scheme.
* Discounts portal to numerous retailers.
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