About the role The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact. With the objectives of: Providing first class customer-orientated advice and information service to the Customers and visitors to West Northamptonshire Council, at the Councils One Stop Shop/Reception areas and Contact Centre. To be an advocate for the delivery of service excellence across the council, and all our external partners. To complete administrative tasks to an acceptable standard within any deadline or targets that have been set. To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community. About you We are looking for like-minded colleagues who: Can provide an effective customer-focused service. Can work closely with colleagues to seek feedback and resolve complaints. Meet performance targets. Have a flexible approach. A 'can-do' attitude Excellent communication and listening skills Able to work as a team Attention to Detail Engaging Personality Problem-Solver These roles will be based in Northampton, but there are also opportunities within our Towcester and Daventry offices. About us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support. West Northants Council, where careers thrive. Our benefits You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.