Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the shop and managing the shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Dunstable - Part Time
Key Responsibilities
* Support the Shop Manager with the day-to-day running of the shop and the shop team.
* In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and shop team, including being responsible for opening and closing the shop, managing and guiding the shop team, implementing cash management procedures, and managing and utilizing the company Time and Attendance system while ensuring staff adherence.
* Lead by example and drive the team to keep and maintain shop presentation standards.
* Act as a clear communicator, encouraging team members to share ideas on how to improve processes.
* Stay focused on shop results to identify opportunities and motivate the team to high performance.
* Provide outstanding customer experience, educating the team to deliver excellent customer service.
* Accept bets as per procedure, accurately taking and processing customer bets through multiple channels (betting terminals, in‑shop transactions and EPOS system) in a timely manner.
* Act as a Brand Ambassador by introducing customers to the multi‑channel/digital journey.
* Ensure the shop adheres to all operational procedures, including cash management and security procedures.
* Adhere to social responsibility duties.
Essential Skills and Experience
* Ability to confidently lead a team and inspire others.
* Ability to build excellent working relationships with colleagues.
* Operate with trust and integrity and be an excellent role model.
* Excellent communication skills with the ability to provide clear guidance and feedback to others (team members and customers).
* Be adaptable to different situations, lead from the front, and bring new ideas forward.
* Problem‑solve and think creatively.
* Energy and drive to constantly develop yourself and others.
* Customer‑service focused.
* An enthusiastic people person.
* Key interest in the sporting industry and events, confident to build rapport and relationships with customers.
* Ambitious and driven to progress within the company and promote the company brand.
Desirable Skills and Experience
* 1 year Assistant Manager/Supervisor experience in Retail.
* Industry experience is welcomed but not essential; full training will be provided to develop knowledge of sport and betting related topics.
#J-18808-Ljbffr