We’re working with a leading Build to Rent operator that’s redefining modern living through exceptional service, design, and community. They’re looking for a Resident Services Associate to join their on-site team and help deliver an outstanding resident experience. As the first point of contact for residents, you’ll ensure smooth day-to-day operations — from move-ins and maintenance to compliance and community support. This is a hands-on role suited to someone who thrives in a fast-paced, people-focused environment and takes pride in providing professional, high-quality service. Location: Birmingham Salary: £28,000 per annum Bonus Working Pattern: Monday to Friday, every other Saturday – Full Time on Site Key Responsibilities Conduct detailed move-in and move-out inspections, ensuring accurate reporting and fair deposit resolutions. Manage resident accounts and debt recovery, maintaining professional communication and timely follow-up. Carry out regular apartment and communal inspections to identify maintenance, health, and safety issues. Coordinate in-apartment maintenance and contractor works, ensuring minimal disruption to residents. Handle resident enquiries and complaints with professionalism and empathy, escalating where necessary. Administer tenancy documentation, legal notices, deposits, and ensure compliance with all relevant regulations. Support utility and council tax coordination for residents, assisting with smooth setup and account management. Oversee purchase orders and invoice processing, maintaining accurate financial and operational records. Maintain high standards of apartment presentation, ensuring every home reflects the brand’s quality and care. About You You’ll be a confident, detail-oriented professional who’s passionate about delivering great service. You’ll balance administrative precision with a warm, approachable manner when dealing with residents and contractors. Why Join This is a great opportunity to be part of a growing Build to Rent brand that values its people and its residents equally. You’ll join a collaborative team where attention to detail and customer care are genuinely recognised and rewarded. Interested? If you’re passionate about property, customer service, and creating exceptional resident experiences, we’d love to hear from you. Apply now to take the next step in your property management career!