IT Support / Cloud Support / Infrastructure Support PC0206-1 PC0226-1 | HQ-Based | Leeds WF17 Salary: £32,000 – £35,000 £3,000 Overtime Benefits Career Progression Are you an IT Support professional looking to move beyond basic service desk work and develop real Cloud and Infrastructure skills? This role is based at the company's HQ, working in an environment where you will be surrounded by experienced engineers and technical specialists who actively support learning, development, and progression. This is a genuine opportunity to build your career, not just hold a job. The Role As an IT Support / Cloud Support / Infrastructure Support Engineer, you will work within a fast-paced, enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in: Service Desk incident management and escalation Working closely with 3rd Line Cloud Technical Support Engineers Following and contributing to structured processes and procedures Producing clear, accurate technical documentation Adding value to the team and supporting continuous improvement Technologies and Skills You do not need experience in everything listed, but you should have a solid foundation and a strong desire to learn more. Experience with at least two of the following: Microsoft Windows Server Microsoft Office 365 Azure VMware Citrix Core technical knowledge: TCP/IP DNS DHCP Active Directory Group Policy (desirable) Environment This is a HQ-based role, meaning you will work alongside senior engineers and infrastructure specialists on a daily basis. You will have direct access to support, mentoring, and real-world exposure to enterprise systems, rather than working in isolation or remotely. Previous experience in an enterprise-level environment or MSP is preferred.