ORB Recruitment Ltd have an exciting opportunity available for an experienced Sales Advisor to join our client on a full-time, permanent basis. The Role Handling inbound Sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains and Microsoft Excel Spreadsheets. Processing Sales orders using Microsoft Great Plains & Microsoft Excel. Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service. Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool. Sourcing items from other suppliers when required. Maintaining high standards of administration and customer service to achieve maximum profitability & service level. Relaying customer issues and feedback to the line manager. To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues. To undertake, when requested by the Branch Manager, additional reasonable tasks and responsibilities not outlined above in order to support the success and continuing performance of the department and company. To abide by the company's confidentiality agreement when carrying out all tasks as part of this role. Essential Experience/Skills Excellent communication skills, telephone manner and technique as well as good interpersonal skills. Effective numeracy, literacy and word processing skills. Ability to liaise closely with internal colleagues and external contacts. Ability to work as member of a team. Commercial awareness - good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures. Good negotiation skills with the ability to assess issues and be assertive as required. Ability to make decisions relating to the day to day tasks within your remit without upward referral, and refer wider reaching decisions to the Branch Manager. Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy. Willingness to learn and be flexible in their working arrangements. The ability to handle confidential information in the appropriate manner. Knowledge of importing procedures. Competent in the use of Microsoft Excel, Word and Outlook. Standard grades in English and Maths as a minimum. Working Hours Monday to Friday, 8am-5pm Salary This position pays a starting salary ranging from £25,000 to £27,000 per year, depending on experience. To be considered for this role, please ensure that you apply with an up to date CV including your most recent employer and 2 references. Please call 01302244486 for more information.