Who we are?
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
Position Overview
We are looking for an experienced and talented Systems & Distribution Manager to join our Edinburgh Hotel Sales Team on a fixed term basis and you will be responsible for the integration, effective management, optimisation, and performance of all hotel distribution channels and reservations systems.
What is in it for you?
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 30% off of food and cinema tickets in all of our venues across Scotland.
* Hotel and Apartment discounts.
* Access to Scotsman Perks Benefits Portal.
* Flexible working opportunities.
* Career development through our Scotsman Steps training programme.
Key Responsibilities
* Distribution Channel Management
* Manage all online distribution channels, including:
o OTAs (e.g. Booking.com, Expedia Group)
o GDS platforms
o Brand website and direct booking channels
* Ensure content, rates, and availability are accurate and consistent across all platforms
* Optimise channel mix to maximise profitability and reduce cost of sale
* Monitor and manage channel performance, including visibility, ranking, and conversion
* Systems Management
* Oversee and maintain key systems, including:
o Property Management System (PMS) (OPERA Cloud + MEWS)
o Channel Manager (SiteMinder)
o Booking engine (SiteMinder)
o OTA extranets
o GDS (Synxis via SM)
* Ensure seamless integration between systems and troubleshoot connectivity issues
* Lead system upgrades, implementations, and configuration changes
* Maintain data integrity across all systems
* Rate & Inventory Distribution
* Ensure correct distribution of:
o Rate Plans and pricing
o Availability
o Restrictions
* Support the Revenue Management team in executing pricing strategies across all channels efficiently and at fast pace with high accuracy
* Conduct regular audits to prevent rate parity issues and distribution errors
* Website & Direct Channel Optimisation
* Ensure the hotel website and booking engine are:
o Fully functional and user-friendly
o Optimised for conversion
* Support initiatives to increase direct bookings, including:
o Promotions and packages
o Rate visibility
o Content updates
o Reporting & Performance Monitoring
o Produce regular reports on:
+ Channel performance
+ Distribution costs
+ Conversion metrics
* Track KPIs such as:
o Revenue by channel
o Average Daily Rate (ADR)
o Conversion rates
* Highlight risks and opportunities to the commercial team
* Cross-Department Collaboration
* Work closely with:
o Revenue Management
o Reservations (RES)
o Sales & Marketing
o Front Office
o GMs
* Ensure alignment between systems, distribution, and operational processes
* Provide guidance and support to teams on system usage and best practices
Key Skills & Experience
* Experience in hotel distribution, revenue management, or reservations
* Strong knowledge of:
o PMS (OPERA Cloud + MEWS), channel managers (SiteMinder), booking engine (SiteMinder), GDS and all OTA extranets
* Understanding of OTA and online distribution landscape
* Analytical mindset with strong attention to detail
* Ability to troubleshoot technical/system issues
* Strong communication and stakeholder management skills
Key Competencies
* Commercial awareness and revenue focus
* Problem-solving and technical capability
* Organisation and attention to detail
* Ability to prioritise in a fast-paced environment
* Proactive and solution-oriented approach
The Process
If you think you have the skills and experience required for this role, apply now and one of our friendly team will be in touch!
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