Overview
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand focuses on celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
The Role
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers. Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
Customer
* STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
* STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
* Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
* KPIs: OPH, NPS (85%), SPH, STACK Leader Segment: Conversion and Sales Success.
Operations
* Inventory: Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
* Order Fulfillment: Support back-of-house flow to assist in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
* Storage & Organization: Maintain organizational integrity of BOH up to display inventory, sellable inventory, packaging, and supplies.
* Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
* Shrink: Support in mitigating internal, external and administrative loss of product.
* Escalations: Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner with cross-functional teams to resolve.
Merchandising
* Merchandising: Maintain Mejuri’s brand standards of visual presentation, cleanliness and functionality.
* Fixtures & Maintenance: Validate the integrity of display forms, graphics, furniture, and decor, manage costs, and notify teams when items are missing or damaged.
* Visual Standards: Coach and inform store team members on updates or changes to Visual Merchandising standards.
* Escalations: Flag and address inefficiencies.
People
* Onboarding: Participate in the successful integration of new talent to our store teams.
* Assessing: Validate regular and accurate assessments of our people against performance criteria and KPIs.
* Engaging: Build healthy relationships with team members and foster a positive work environment.
* Employee Relations: Adhere to and validate policies and compliance practices.
What you’ll bring to the team
* Experience in a high-volume retail environment.
* Adaptable with the ability to think creatively and quickly.
* Excellent organization and analytical skills.
* Critical thinking ability – identify potential challenges and develop action plans.
* Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
* Must be able to work evenings, weekends & holidays in alignment with store availability.
Benefits at Mejuri
* Paid sick days.
* Monthly retail bonus program.
* Regular feedback via performance reviews.
* A robust in-house retail learning program.
* Generous product discount.
Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges. This role currently has a base pay range of £15-16 per hour based on experience and qualifications.
At Mejuri, our success is driven by a strong commitment to our Purpose and Values. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Our values are: RAISING THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST. Accommodation / Accessibility: Mejuri does not discriminate in hiring or employment terms and conditions because of any protected category. If you require accommodations, please inform us in your application.
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