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The Underfloor Heating Store is one of the UK’s largest suppliers for Underfloor Heating.
Acting as a one stop shop for all underfloor heating enquiries and specialising in both water and electric based systems.
The company has deep roots within the marketplace having been established since 2008.
Now a part of the Highbourne Group which proudly consists of City Plumbing, PTS, DHS, NSS, The Underfloor Heating Store, PlumbNation and PlumbWorld serving trade and consumer customers across the new build, social housing, and repairs & maintenance sectors of the residential and commercial construction categories.
Responsibilities:
The Sales Team Leader is responsible for assisting the head of sales to lead strategic initiatives to drive business growth, increase customer satisfaction, and maximise revenue. The Sales Team Leader is also expected to assist with the people management of a team of 7 account managers, leading by example and coaching where needed. Furthermore, continuing to assist customers with a five-star customer service approach to secure the potential sale.
To proactively develop new and existing relationships with clients to process customer quotes, orders, and enquiries across our entire underfloor heating range. To ensure customers receive a fast and efficient response to sales enquiries, building customer loyalty and enhancing the company’s reputation for service.
You will process and recognise your customers’ needs and requirements and will upsell where appropriate to do so. You will then be tasked with following back on your customers quote to answer any questions and convert into a sale. You will be well versed in managing a sales pipeline and following up on enquiries and leads.
Unlike a traditional Sales Account Manager, the Senior Sales Account Manager will play a more senior and strategic role, focusing on mentoring junior sales staff and setting the direction for account management best practices.
Sales Strategy & Execution:
* Support the Head of Sales execute sales strategies whilst identifying opportunities for upselling, cross-selling, and increasing revenue with clients.
* Remain committed to achieving their set daily/monthly targets whilst assisting to develop the sales team overall success
* Lead, coach, and mentor junior telesales team members. Provide guidance on handling challenging accounts, negotiating deals, and achieving performance goals.
* Ensure the team is completing the daily call targets, on call for inbound and proactively making outbound calls
* To assist with quotations and orders and ensuring HubSpot and Orderwise are up to date with relevant notes.
Motivation & Engagement
* Recognise and reward high performers.
* Create an inclusive environment where everyone feels valued and heard.
* Address team issues or conflicts proactively to maintain morale.
Cross-Functional Collaboration
* Act as liaison between the sales team and other departments (marketing, operations, customer experience).
New Business Development:
* Identify, develop, and pursue new business opportunities with key prospects. Drive the acquisition of new high-value clients, contributing to the company's growth and market expansion.
Performance Reporting & Analytics:
* Taking instruction from the Sales Manager to track and report on individuals target progress, client satisfaction, and lead conversion rates, ensuring targets are met.
Customer Service:
* To ensure that customers are always extended the highest levels of customer service
* To deal promptly with any customer complaints and escalate appropriately
* To provide accurate advice
Requirements:
* Strong leadership abilities and experience mentoring or coaching a team.
* Strong analytical and reporting skills to interpret data and drive decision-making.
* Excellent communication and negotiation skills, with a focus on developing long-term client relationships.
* High proficiency in CRM software and sales analytics tools.
* Strong problem-solving skills and the ability to adapt to changing client needs.
* Ability to work under pressure and meet deadlines while maintaining excellent client service.
* Previous experience in a customer service, account management, sales, or telesales role.
* Proven success record in engaging with clients and closing sales in a similar environment
* Confident and pro-active on the phone with a tenacious attitude.
* Excellent numeracy, accuracy, literacy, and communication skills.
Behaviours:
* Determination and drive for results
* Highly organised, efficient, and able to work in a busy environment
* Diligent and conscientious
* Team player, showing commitment to company goals
* Creative Innovator – committed to constant improvement
Salary : OTE £60-65k - Uncapped commission
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Construction
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