JOB TITLE: Communications Transformation Manager - Digital Engagement
LOCATION(S): Bristol or Halifax
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above.
About this opportunity
We’re looking for someone who’s excited about driving change and helping us communicate to our millions of customers in a smarter, simpler way.
You’ll play a key role in making sure our messages really work for the people who receive them. You’ll be at the heart of a Group-wide movement, leading projects to streamline and optimise the way we do comms – with focus on the day-to-day information customers receive and rely on to make financial decisions. You’ll help us cut through the noise and make things easier, to deliver a great customer experience.
You’ll be part of a team dedicated to comms transformation and activating our communications strategy. We make bold decisions about what we communicate, to whom, and when, connecting the dots between teams, and delivering key initiatives that result in brilliant experiences for customers.
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
What you’ll do:
* Lead initiatives to support effective rollout of our Groupwide communications strategy, aligning teams across the bank to a shared vision
* Support our process for new comms, making bold decisions about what we send and serve and via which channels
* Spearhead the simplification and digitisation of our comms estate, reducing non-essential messages to enhance customer experience
* Collaborate with colleagues across the Bank to design and embed new ways of working and foster a culture of continuous improvement
* Design and deliver powerful and engaging guidance to mobilise colleagues and drive energy and pace in delivery
* Create compelling, memorable narratives to bring our transformation initiatives and journeys to life, using the power of storytelling to engage hearts and minds
* Champion customer at every turn to help us deliver brilliant and engaging experiences that support good outcomes for our customers
* Use data and insight to guide decisions, measure impact and tell compelling stories about progress
* Make our mobile app an integral part of our comms culture, sparking innovation, excitement and pride
Key Skills and Capabilities:
* Proven experience incommunications, digital transformation, or change management.
* Strong planning and organizational skills with the ability to deliver at pace.
* A collaborative mindset and confidence to challenge the status quo.
* Familiarity withdigital communication toolsand a data-driven approach.
* Commitment toinclusion and accessibilityin all communications.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss!
#J-18808-Ljbffr