We're looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Dover.
Location: Dover
Hours: 37.5 hours per week – Monday to Friday, shifts between 8am and 5pm
What will you be responsible for?
As a Customer Support Advisor, you'll be working within the MOJ and Home Office contract team, supporting them in delivering efficient administrative and operational support to meet service level agreements.
Your Day To Day Will Include
1. Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system
2. Scheduling works to Kier Engineers or subcontractors and managing their availability
3. Monitoring inboxes, phone cover, and handling escalations or delays
4. Reviewing performance reports and coordinating updates to improve outcomes
5. Supporting contract managers and maintaining accurate documentation and system records
What are we looking for?
This role of Customer Support Advisor is ideal if:
1. You have an excellent telephone manner and strong verbal, written, and interpersonal communication skills
2. You're highly organised with a strong attention to detail and accuracy in data entry
3. You're proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively
We value potential and transferrable skills at Kier. Even if you don't meet every requirement, please apply, and we can discuss your fit for the role.
Rewards And Benefits
We offer a wide range of benefits tailored to your needs. More information about our benefits can be found here.
Diversity and Inclusion
Making Kier a diverse and inclusive workplace is a top priority. We welcome applications from all backgrounds and are committed to fair hiring practices, including for disabled applicants, as part of our Disability Confident initiative. Our employees help shape our diversity and inclusion policies, and you can learn more about our initiatives here.
We look forward to your application. #joinkier
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