Position Summary
We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at John Radcliffe Hospital, Oxford. Full‑time, permanent, 6 days covering Thursday to Wednesday (08:00 – 20:00), 37.5 hr week.
The PTLO position is key to bridging the gap between hospitals and our operations team on a daily basis. You will be integrated within the flow room and involved in site and bed meetings to understand the demands placed on the hospital. You will act as the point of contact for escalation for your designated trust in case of bed crisis, patient queries, risk assessments, and other issues. You will be the liaison between bed managers and EMED managers, providing assistance with patient flows in the hospital environment.
Benefits
* £13.50 per hour
* Life Assurance – financial protection for you and your family (£5,000).
* 24/7 online/telephone GP Consultation and access to prescriptions.
* Second‑opinion medical support following diagnosis or on a treatment pathway.
* Cash‑plan benefits covering dental, optical, chiropody.
* Access to mental health consultations.
* Access to physiotherapy consultations.
* Access to legal advice on domestic issues (e.g., motoring offences, wills, probate, personal injury).
* Financial guidance on retirement planning, tax savings and state benefits.
* Long Service Recognition Scheme – additional annual leave after every 5 years.
* Values‑based Internal Recognition Scheme with financial reward and an annual recognition event.
* Refer a Friend recruitment incentive scheme with financial rewards.
* EMED Foundation support for colleagues and local communities.
* Paid holiday entitlement.
* Pension Scheme.
* Blue Light Card.
* Uniform provided.
* EAP (Employee Assistance Programme) for health and wellbeing.
* Flu vaccination (internal campaign in autumn/winter).
Responsibilities
* Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub‑contractors, taxis and volunteers are informed where applicable, to achieve timely and efficient collection and delivery of patients between destinations and contractual targets.
* Maintain patient flow across all control areas through liaison with colleagues and hospital staff, promptly resolving urgent problems and responding to unplanned events.
* Attend meetings on an ad‑hoc basis.
* Undertake general clerical duties, including checking booking lists, data input, and completing ad‑hoc forms/invoices as necessary.
* Maintain and enhance the performance and quality of service offered to patients and customers.
* Build positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
* Meet weekly with planning/control to forecast future activity, identify peaks and troughs in demand and ensure operational responsiveness.
* Assist operational managers with issues that arise throughout the day.
* Handle patient enquiries and questions as they arise.
* Familiarise yourself with EMED policies, processes and standard operating procedures.
Qualifications
* Committed to patient care.
* Experience working in a healthcare or hospital setting.
* Thorough knowledge of Non‑Emergency Patient Transport services.
* Ability to plan and prioritise own workload.
* Excellent communication skills – verbal and written – with the ability to explain decisions made.
* Ability to make decisions based on impact assessment.
* Strong influencing skills to build effective relationships with key stakeholders and prioritise EMED services.
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