We have an incredible (and very rare) opportunity to join us as our Assistant Director of Customer and Housing Services! You will have overall responsibility for our housing management functions, including: income, lettings, anti-social behaviour, estate management, supported housing, resident involvement and engagement, customer experience and complaints.
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
Many of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
Outline of Key Responsibilities...
1. Playing an effective and significant part in the setting and management of our corporate strategy direction and delivery; setting long term and annual targets to deliver these
2. Delivering excellent customer services to our residents who live in our c.7,500 homes, using customer insight, other data and experience to inform strategic decision making and develop and improve services
3. You will lead our customer and housing service teams and ensure delivery of great services to...