Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
The Role
Our clients are looking for an IT Support Services Agent to join their Farnborough team, supporting users across both traditional on-premise systems and modern cloud-based environments. This is an exciting opportunity to work with leading technologies alongside talented professionals in a collaborative and forward-thinking environment.
The Opportunity
As an IT Support Services Agent, you will provide first-line technical support to internal users, delivering high-quality, customer-focused IT services across the organisation.
You’ll play a key role in resolving incidents, handling service requests, and supporting a wide range of technologies while ensuring an excellent user experience.
Key Responsibilities
* Deliver first-line IT support via phone, email, remote support tools, and IT service management platforms
* Troubleshoot hardware, software, networking, and account-related issues
* Support Microsoft Windows, Office 365, Active Directory, and Azure AD environments
* Escalate complex technical issues to senior support teams when required
* Manage the full lifecycle of the corporate iPhone and iPad estate, including provisioning, configuration, support, and decommissioning
* Communicate clearly and professionally with users of varying technical abilities
* Maintain accurate documentation of incidents, resolutions, and knowledge base articles
* Follow established support processes and contribute to continual service improvement
Essential Skills & Experience
* Previous experience in an IT support, service desk, or helpdesk environment
* Strong customer service and communication skills with an empathetic approach
* Good working knowledge of Microsoft Windows and Office 365
* Experience administering Active Directory and/or Azure AD accounts
* Ability to work both independently and collaboratively within a team
* Strong problem-solving skills and attention to detail
* Ability to follow technical procedures and documentation
Desirable Qualifications
* ITIL Foundation v4 certification, or willingness to achieve this qualification
Benefits
* Matched pension contribution scheme with life assurance
* Generous annual leave allowance with the option to buy additional days
* Private medical, dental, and health cash plan options
* Employee discounts across travel, retail, restaurants, cinema, and more
* Volunteering opportunities supporting charities and local communities
* Proud supporters of the Armed Forces Covenant and Defence Employer Recognition Scheme Gold Award