Assistant Country Club and Spa Manager at Swinton Estate
Swinton Park Hotel – Spa • Full time • Permanent
Job Purpose To deliver a high standard of beauty and holistic treatments to guests of Swinton Park’s 4 Red Star luxury hotel and spa, ensuring an exceptional guest experience through professional service, expert product knowledge, and personalised aftercare. The role also includes promoting retail products, supporting treatment sales, and assisting the leisure team in maintaining the cleanliness and standards of all spa and leisure areas.
Responsibilities
Guest services & Front of House
* Treatments including massage, facials, waxing, manicures and pedicures in a professional manner to all guests
* Aftercare and retail offering to all clients
* Product knowledge to promote retail products and upsell treatments to members, spa users and hotel guests
* Assistance to the leisure team when available to ensure all leisure areas are well maintained and kept to our high standards
Health, Safety & Professionalism
* Follow all company health and safety procedures and policies
* Report maintenance issues or safety hazards to management in a timely manner
* Maintain own working area, keeping materials and products clean, tidy and in a safe and sanitary condition and report any defective materials and equipment
* Complete all training that is required including eLearning courses
Requirements
* A minimum of 3 years experience and qualified to NVQ level 3 in Spa Therapy and Beauty
* Display immaculate personal presentation and pride in your appearance
* Have excellent spoken English
* Preferably have holistic experience
* Have relevant industry experience
Benefits / Package Description
* Tronc
* Fantastic commission opportunity
* 30 days annual leave (pro rata for PT employees) including bank holidays, increasing with service
* Summer party, Christmas Party, Long Service Awards
* NEST pension scheme
* Use of the Country Club & Spa*
* 50% discount on food & beverage (including cookery school) and spa treatments/packages within the hotel and Country Club & Spa for you and up to three guests*
* £75 room rate for yourself, friends & family*
* 15% discount for food & beverage or spa for family and friends*
* 15% off Swinton Estate voucher purchases*
* Refer a friend scheme up to £500 for a full-time member of staff
* Access to discounts, cinema tickets, days out and more with Hospitality Rewards
* Complimentary meal when on duty
* Full uniform
* Learning and Development opportunities to grow and progress through our business
* Terms and conditions apply
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