Site Services Supervisor - Reprographics department
Ricoh UK
Location: London (On site)
Employment type: Full-time
Seniority level: Mid-Senior level
Job function: Other
About Ricoh
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry‑leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing
The Reprographics Site Services Supervisor will oversee the day‑to‑day operations of the reprographics department within a legal environment. This role ensures high‑quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team.
Responsibilities
* Operational Management: Manage the daily running of the reprographics department to ensure smooth operations.
* Team coordination: Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence.
* ServiceNow: Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly.
* Quality Control: Maintain quality control for all jobs delivered and logged on the portal.
* Service Delivery: Provide hands‑on support for services such as print, copy, scan, finishing, document processing, legal bundles and USB Bibles.
* Customer service: Address and resolve any customer concerns or service issues promptly and professionally.
* Compliance & Reporting: Complete daily and monthly trackers to monitor performance and service levels.
* Health & Safety: Assist with Health & Safety documentation and ensure compliance with site audit requirements.
* Team Development: Support and assist with team training initiatives to maintain high standards of service.
Qualifications
* Proven experience in reprographics or document services within a legal or professional services environment.
* Strong leadership and team management skills.
* Excellent organisational and time management abilities.
* Strong communication and customer service skills.
* Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) at a medium level.
* Basic document processing skills (cropping, paginating, bookmarking, adding/removing pages, managing track changes).
* Attention to detail and commitment to confidentiality.
* Professional demeanour and discretion at all times.
* Ability to multitask and prioritise in a fast‑paced environment.
* Flexibility to adapt to changing priorities.
* Experience with service management tools (e.g., ServiceNow, doc busters, entity) desirable.
* Knowledge of Health & Safety compliance and audit processes desirable.
Benefits
* Flexible and hybrid working in line with role requirements.
* An inclusive workplace.
* Excellent package with solid basic, strong bonus and company benefits, including:
o Competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
o Flexible retirement plan.
o Well‑being schemes: Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts.
o Company car / car allowance (role‑specific), cycle‑to‑work scheme.
* Career development and lifelong learning opportunities.
* Opportunity to join a global company.
Life at Ricoh
Ricoh’s core values encourage us to constantly improve and contribute to the wellbeing of all stakeholders. We deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours aligned to our values.
Our approach to sustainability touches every part of our organisation, and we strive to reduce our impact on the planet each year. We are open to discussing adjustments to the recruitment process if needed. Ricoh is an equal opportunities employer.
We are an equal opportunities employer. No applicant or employee will be treated less favourably than another on the grounds of any protected characteristic (sex, sexual orientation, age, disability, gender reassignment, trade union membership/no membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief). We aim to create an inclusive workplace where diverse experiences are valued.
To empower you to bring your full identity to work, we have employee‑led affinity groups in LGBTQ+, gender and ethnicity.
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