The role is to carry out a variety of technical and coordination tasks to meet customers’ requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work).
* Hands on PC and mobile support, Network and PC implementation and optimization.
* Project management and service delivery schedule management of several key customer projects.
* Implementation and support of on-premises and cloud-base services and product.
* Liaising within customer’s internal teams, including headquarter in Japan, to deliver projects and sort troubles and issues.
* Understanding and planning design details of customer’s Network and PCs.
* Network/PC/Desktop Security element configuration including day-to-day service delivery.
* Migration planning and execution. Support PC and Call Centre system (incl DC server).
* Proof of concept testing and acceptance testing. Vendor negotiation and control.
* Development and implementation for new features and services. Establish and cease PC/Desktop Security systems.
* Careful consideration to ensure profitable systems and implementation.
* 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact.
* Support desk system queuing management. Temporary or long-term customer support at their office, if required.
* Maintain secure operations and keep the environment tidy.
* Documented approach for implementation and modification.
* Periodical status report to line manager. Cover early shifts as a part of team Rota. Ad hoc requests from your line manager.
Requirements:
* Wide knowledge and proficiency in PC software like Microsoft 10 and later, Office/Mailer and Antivirus products.
* General knowledge and experience in PC Hardware, router, switches, and firewalls – especially Cisco and Palo Alto products.
* Strong project management and communications skills.
* Strong skills and on cloud-based services and migrating on-premises services to cloud.
* Any certification related to PCs, server, network, cloud, cybersecurity, and ITIL is an asset.
* Excellent written and verbal communication skills in English
* Japanese language is hugely advantage but not essential
* Ability to investigate and source answers to various email and telephony enquiries about technical issues.
* Strong time management/multi-tasking & organizational skills.
* Strong work ethics.
* Accurate, organized and eye for detail; reliable time keeping and attendance.
* Cheerful, outgoing, and positive disposition.
* Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
Conditions:
* Salary – up to £40,000 per annum, depending on experience
Central London (City Area) | up to £48K/year
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