One Stop • Old Whittington • Apply by 24-Jun-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training received to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts to ensure accurate payment.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
* Following the Think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Occasionally managing the shift in the absence of your Shift Leader and Store Manager.
* Following all training to ensure safety and legal compliance.
* If applicable, managing the day-to-day operations of the Post Office, which includes passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We welcome discussions about flexible working arrangements to support your needs, whether you're starting your career, caring for others, nearing retirement, or balancing other commitments.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office services, parcel collection, bill payments, lottery, vending, and more.
Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales.
Inclusion and Benefits
We are committed to an inclusive recruitment process and are proud to be a Level 3 Disability Leader. Benefits include colleague discounts, insurance, health services, flexible working options, retirement plans, and support services.
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