Overview
Notting Hill Genesis is seeking a Housing Management professional to join our Sheltered Accommodation housing for residents aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs, as well as people who have experienced homelessness. The role focuses on providing safe, secure, and supportive housing where residents can live with dignity, safety and control.
What you'll do
The Sheltered Housing Association (SHA) will assist the Supported Housing Officer (SHO) to deliver housing management and be actively involved in organising activities for residents. You will work in partnership with other agencies, advocate for residents, and set clear expectations so residents have the information and assistance to sustain their tenancies.
How you'll do it
You will be personally committed to delivering high-quality housing management services. You will assist the SHO to ensure our homes are well-managed, with minimised voids, maximised income, and positive environments for residents. The role requires risk management, good judgement, strong interpersonal skills and a passion for excellent customer service. The role is based in Lambeth and may involve some weekend working.
What’s in it for you?
We offer opportunities to grow within our organisation and access to a wide range of learning opportunities. Benefits include:
* Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
* Generous pension scheme
* Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
* Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
* Health cash plan
* Staff discounts at retailers, gyms, restaurants, entertainment, days out, insurance, and more
* Interest-free loans (season ticket, tenancy deposit, and training loan)
* Cycle to work scheme
* Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. We are both a landlord and a developer with more than 60,000 existing homes and 10,000 more in our pipeline; we employ around 1,500 staff.
For more information on what we do and what makes us different, please visit our website. We welcome applications from everyone and actively monitor workforce diversity. We are a Stonewall Diversity Champion and a Disability Confident employer. To learn about our approach to equality, diversity and inclusion please visit our site.
Selection Process
To apply, please provide your CV and a supporting statement (not a cover letter). Address the behaviours and essential criteria listed on the role profile and give examples of how you demonstrate these skills. The role profile contains further details. Examples to address in your statement include:
* Experience of working in a similar setting providing housing management for vulnerable or older individuals
* How you have dealt with challenging situations for the benefit of a resident
* Why you are the ideal candidate for this role
* Experience of administrative work
Step 1: If you are interested, please submit your application now. Closing date is 23:59 on 15 Sept 2025.
Step 2: Successful candidates will be invited to an interview and to complete a scenario written test. Please apply online. If you need reasonable adjustments during the recruitment process, contact our hiring team at jobs@nhg.org.uk.
Redeployees will be considered before external applicants. This post is exempt under the Rehabilitation of Offenders Act 1974 and is conditional upon a satisfactory DBS check.
NHG reserves the right to close this vacancy early if sufficient applications are received.
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