Credit Controllers Location Newforge Lane, Belfast The entrance to Newforge Lane lies off the Malone Road and is well-served by bus Contract Permanent - Full Time Working Hours 37 hours - Monday to Friday (Flexi Time offered after probation) Hybrid Working We currently operate a hybrid working policy with a mix of working from the office and home. (Attendance will be required on-site daily during the first three months) Salary Starting salary £25,000 with opportunities to progress to £28,500, plus up to a 10% annual bonus. Additional opportunities to progress to £31,000, following development to a Senior Credit Controller. About Us is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key unitsRenewables, Flexible Generation, and Customer Solutions ( Energia in RoI, Power NI in NI)we offer advanced energy solutions. We're committed to driving Irelands renewable future and supporting local communities through initiatives like employee volunteering and community benefit funds. Power NI, as part of Energia Group, is Northern Irelands most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today - for a greener, more sustainable tomorrow. We are NIs largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. We are driving positive change for people living here and for the future of our planet through sustainable, smart, affordable and customer centric products and services. Our talented employees are our greatest asset, and we invest in their growth through Learning and Development programmes. We foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career with us. About the Role We have exciting opportunities for skilled specialists to join our award-winning teams. This role will involve negotiating with customers to offer suitable repayment options and working within a high performing team to provide our customers with the best tailored solution for each individual. As part of the role, you will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls. We are seeking candidates who can work in a fast-paced environment and have the ability to understand from the customers perspective. We also need candidates who can actively listen and acknowledge customer concerns effectively, have a strong focus on solutions, set boundaries / expectations and can reach out to seek support and feedback. Responsibilities Day-to-day, heres what your new role would look like: Working with customers to negotiate payments based on their ability to pay. Supporting vulnerable customers in line with regulatory requirements. Demonstrate a level of empathy, asking questions to help define and refine circumstances. Communicating with customers via inbound and outbound calls, 9am-5pm. Providing energy support and advice. Responsible for completing work on time and achieving all personal / company targets. Communicate effectively with stakeholders to provide updates and address any concerns or questions. Ensuring that all debt management activities adhere to Regulatory Codes of Practice. About you Key Criteria What Youll Need Experience of having difficult conversations in a fast paced, target driven environment. Experience of demonstrating strong resilience, empathy and adaptability in the workplace. Excellent communication skills, both written and verbal. Strong negotiation skills. Proficient in use of Microsoft Outlook and can manage multi-channel communications. Desirable Criteria - These help decide between those who meet all the above key criteria: Experience of supporting vulnerable customers. Experience of working towards KPIs or Targets. Relevant experience in a similar role If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for. NB: If you are successful in this role you will be required to carry out a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining a position. Our Access NI Statement Policy and Recruitment of Ex-Offenders Policy will be provided upon request to HR. Energised for better These are the behaviours, skills, and knowledge you need to be successful in our organisation: Leading Self Effective Collaboration Flexibility, Agility & Resilience Emotional Intelligence Future Ready Ideation & Innovation Digital readiness Achieving Success Critical Thinking &Problem-Solving Customer and stakeholder centric Strive for excellence Awards ESG Best Performer of the Year in the Green Awards Best Corporate Wellbeing Programme Women in STEM - Best Recruitment Campaign UK National Contact Centre Awards 2025 - Best Contact Centre Culture in a Large Contact Centre Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards) Utility Week Awards 2024 - Finalist Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities) Irish Credit Teams Awards 2024 - Silver Collections NI Team of the Year Bronze Diversity Mark Best Storytelling Award (Spider Awards) Business Working Responsibly Mark for responsible and sustainable business practices Irish Credit Teams Awards 2024 Power NI Residential Team Consumer Credit Team of the Yea r