Join Our Concierge Team at Castelan
Are you a peopleperson who loves solving problems and making someone's day a little easier? Do you thrive in a lively, supportive team where no two days are the same?
If so, you'll feel right at home with us at Castelan.
Castelan is a leading national furniture care business providing specialist customer services and repair solutions for furniture insurance, commercial clients, and major retailers. Our modern office is just five minutes from the town centre, with easy access by car, bus, bicycle, train or on foot.
About the Role
We're looking for a Customer Service Administrator to join our busy, upbeat Concierge Team-the first point of contact in our Customer Contact Centre. In this role, you'll be right at the heart of the customer experience. You will be working collaboratively with teams across our wider Claims Department. Helping customers understand the next steps in their claim or guiding them to the right specialist and ensuring every interaction is smooth, positive, and handled with empathy
You'll play a vital part in keeping things moving, solving problems, and delivering the kind of service our customers remember.
What You'll Be Doing
In this varied and fastpaced role, you will:
* Handle a high volume of incoming calls from customers across several departments, using your excellent telephone manner to support or direct them to the right claims handler.
* Make outbound calls to arrange appointments with our network of technicians.
* Provide a conciergestyle service, acting as the first point of contact and setting the tone for a positive customer experience.
* Complete a range of administration tasks between calls to support the smooth running of the Claims Centre.
* Work flexibly and proactively, undertaking additional duties requested by the Team Manager, Head of Claims or Director.
What We're Looking For
* Confidence managing large call volumes and the ability to multitask effectively.
* Good working knowledge of Microsoft Office (Word, Excel, Outlook).
* A clear, professional telephone manner with strong communication skills.
* Maths and English at Grade C/Level 1-2 or equivalent.
* A calm, positive approach when working under pressure-and a teamfirst attitude.
* Professionalism when dealing with both internal colleagues and external customers.
Experience
* Customer service experience is helpful - but not essential
* We value potential, attitude, and transferable skills as much as experience
* Full training provided
What's in It for You?
* Besides the salary and Pension scheme you will have access to:
* 24/7 GP Access for you and your household
* Discounted Cinema Tickets
* Discounts for National Brands and Retailers
* Career Development Opportunities
* Celebratory Events
* Onsite Mental Health First Aid Support
* Employee of the Month Award
* Take part in Staff Social Activities
* Future Financial Planning Workshops
* Charitable Fundraising Activities
* Free Onsite Parking (if based at our office locations) and we are close to transport links.
* Access to Employee Assistance Programme for Counselling, Financial and Legal support
How to Apply
If you're passionate about delivering great customer service and eager to grow your skills, we'd love to hear from you. Please send your CV and cover letter by the deadline Thursday 16 April 2026.
We may close applications early if interest is high. Unfortunately, we are unable to provide visa sponsorship for this position. Recruitment agencies: please direct enquiries to recruitment@castelangroup.com. We work with a selected PSL.
Please note: We are unable to support visa applications for this role.