A leading UK IT service provider is seeking an IT Service Management Analyst to enhance its IT service delivery in Leeds. In this hybrid role, you'll manage Major Incident, oversee Change Management, and ensure compliance with ITIL and ISO standards. Candidates must have strong analytical skills, effective communication with technical teams, and ITIL Foundation certification. This position offers a competitive salary of up to £45,000 alongside a comprehensive benefits package and opportunities for professional development. #J-18808-Ljbffr