Overview
Job Title: Sales Associate
Location: Edinburgh
Hours: 24
Reporting into: Boutique Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to become mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
What you’ll do
* Driving Sales and Exceptional Customer Experience — Achieve individual sales and KPI targets through delivering exceptional service to customers
* Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
* Deliver in store services with confidence (eg: engraving and aftercare)
Supporting the Team
* Comply with Monica Vinader company policies and procedures at all times
* Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
* Exceptional personal grooming and presentation
* Delivering Efficiency — Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)
What you’ll bring
* A customer first attitude and a desire to drive sales
* Excellent communication and interpersonal skills
* Prepared to go the extra mile to ensure customer expectations are achieved
* Ability to work as part of a team
* Ability to work well under pressure in a fast paced environment
* Positive, proactive and able to work to direction
To be successful at Monica Vinader...
* You are a doer
* You’re a team player
* You’re humble
* You are honest, straightforward and transparent
* You are a good teacher/mentor (approachable and accessible)
* You want to get your hands dirty
* You solve problems
* You are resilient
* You are flexible
* You are entrepreneurial, smart, and passionate
* If you don\'t know something, you say so. Then go figure it out quickly
* You love working in a creative environment
* You have a sense of humour
* You are an insatiable learner
Company Benefits
* Generous staff discount for personal use and friends and family discount code
* Workplace pension scheme
* Paid volunteering days to support charitable causes
* Perkbox flexi points every month for discounts with other brands
* Length of service awards for key milestones one, three, five and ten years
* Tech scheme and cycle to work scheme
* Financial Assistance - Loan / Advance payments
* Private healthcare
* Life Assurance
* Employee Assistance Programme 24/7
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea, Norfolk, NR23 1SH
www.monicavinader.com
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed — Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring — We treat people with respect, open and honest with empathy and support.
Fast Paced — We move with focus, pragmatism and flexibility to reach customers quickly.
Exceptional — We continually learn and improve to maintain high standards and attention to detail.
Commercial — We make decisions that create value for our business and customers through a logical and analytical approach.
Our jewellery is for everyone and so is our community. We will continue to implement sustainable changes to ensure progression is open to all.
This job description is not intended to be an exhaustive list of duties. It may be altered to reflect the business needs of the company.
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