This role is an exciting opportunity within the NCL Home Treatment Team. You will be a member of the CYPMHS NCL Home Treatment Team, working to support young people’s voices to be heard and to improve services.
NCL CAMHS Home Treatment Team (HTT)
The North Central London (NCL) CAMHS Home Treatment Team (HTT) is an intensive, multi-disciplinary community service designed to support children and young people (CYP) aged 12–17 who are experiencing a mental health crisis and may otherwise require hospital admission. The service operates across all five boroughs of NCL: Barnet, Camden, Enfield, Haringey, and Islington.
HTT provides an 8am-8pm Mon-Sun crisis response and home-based treatment as an alternative to inpatient admission. The team delivers intensive, time-limited support tailored to the needs of each young person and their family. The model focuses on early intervention, risk stabilization, and recovery in the least restrictive setting, aligned with the NHS Long Term Plan and the national CAMHS crisis care framework.
The Band 5 Family Ambassador will support children, young people, and their families accessing CYPMHS NCL Home Treatment Services. With lived or professional experience of navigating health and social care systems, they will offer compassionate, non-clinical support and facilitate communication between families and the multi-disciplinary team.
Key responsibilities include offering 1:1 and group-based support, advocating for family perspectives, facilitating access to community resources, participating in co-production, supporting siblings, and maintaining accurate records. The role requires flexibility, including evening and weekend work.
The HTT operates a flexible model of care that adapts to the unique needs of each young person and their support network, using a trauma-informed and culturally responsive approach. The Family Ambassador role is central to empowering, supporting, and involving families throughout the care journey within NCL HTT.
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
1. Provide consistently high-quality care closer to home.
2. Ensure equity of outcome across all boroughs through partnerships.
3. Create supportive, high-quality workplaces for staff.
Why NLFT?
* Staff development through leadership and management programmes.
* Promotion of flexible working and well-being initiatives.
* NHS Discounts, generous annual leave, and pension scheme.
* Excellent internal staff networks.
In order to meet the needs of the Trust, you may be required to work at different locations within Barnet, Camden, Enfield, Haringey, or Islington. The Trust reserves the right to assign staff to other locations as necessary.
Key Responsibilities:
* Offer regular 1:1 and group-based support to parents/carers during crisis episodes.
* Facilitate access to local resources and peer support for families.
* Work closely with clinical teams to provide insight into family perspectives.
* Support culturally competent and inclusive service delivery.
* Participate in co-producing family-facing materials and engagement forums.
* Advocate for family needs and preferences in care planning.
* Maintain accurate records of interactions and outcomes.
* Contribute to sibling-specific interventions where appropriate.
* Work flexibly across the 7-day service, including evenings and weekends.
This advert closes on Monday 25 Aug 2025.
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