The Role
In this role, you will work on a variety of projects to implement and improve our digital grid management’s control systems and provide ongoing customer support to ensure reliable performance and world-class customer satisfaction. Working from our Montreal office, and from company and customer sites across North America as required, the successful applicant will contribute to project delivery excellence in support of utility customers in the energy generation transmission and distribution industries.
Your Impact
* Design, plan, integrate, test and commission hardware and software requirements on customer systems.
* Evaluate contract specifications and define project requirements through customer communication and communicate the requirements to other departments as necessary
* Provide networking and system/application design
* Perform installation, integration, and testing of the hardware, software and system.
* Customize system, hardware and network configuration based on customer requirements.
* Provide customer support and assistance per contract maintenance and warranty.
* Assist in creating training materials and project documentation as needed.
What You\'ll Need
* Bachelor’s degree in Electrical Engineering, Computer Engineering, Physics, Systems Engineering or related field.
* 1-5 years of relevant experience
* Basic knowledge of computer programming; introduction to C programming at minimum. Basic knowledge of computer architecture, networking, databases, and operating systems.
* French: A1 (basic)
* English level C1 (advanced), the position requires interactions with international clients.
* Ability and flexibility to travel to domestic and international customer sites.
* Excellent organization, interpersonal and verbal and written communication skills
* Strong commitment to providing superior customer service
* Ability to work on several projects in parallel in a fast-paced environment
* Excellent analytical and problem-solving skills
* Ability to travel to customer sites across North America, and on occasion to other customer and company sites globally.
Nottinghamshire, England, United Kingdom
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