The post holder will be responsible for the provision of high quality professional administrative and clerical support to the Barnet Children's Integrated Therapy (BCIT) Service. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care and this role provides a means of improving the quality of that care for individual patients as well as providing comprehensive support to the BCIT Service. The post holder will facilitate good communication between the service, service users and other professionals. The post holder will provide a flexible administrative support service as required by workload demands and agree priorities in liaison with the Admin Manager
Main duties of the job
The post holder must have good data input and general keyboard/word processing skills.
Responsible for processing requests for information (telephone/written and internal/external) in a professional, polite and appropriate manner, ensuring that all messages are concisely relayed and actioned if required; make judgements about the urgency of such calls.
The post holder must have a flexible and responsive approach to the varying demands of the post.
To work in an efficient, effective and timely manner and be adaptable to change.
To follow agreed protocols and policies seeking advice where appropriate.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job responsibilities
To manage and prioritise workload daily and deal with the competing demands of the Barnet CITteam.
The post holder will be expected to carry out other duties commensurate with the grade as directed.
Signpost team members, children and parents/carers to relevant services, ensuring information is updated regularly.
Person Specification
Education / Qualification
* Minimum of 5 GCSE's or equivalent including English and Mathematics
* A-Level/B-Tec or equivalent experience
Skills & Ability
* Multi-tasking and able to work in a sometimes pressurized environment
* The ability to prioritise tasks effectively
* Experience in dealing with customer complaints and customer care
Knowledge & Experience
* Knowledge of databases, spreadsheets, e.g. PAS, Excel or similar applications
* Experience of using a full range of IT/patient administration systems (Rio, System one) EMIS
* Knowledge of confidentiality and data protection principles
* One year's experience working in a similar role in a hospital/ community health care setting
* Knowledge of healthcare administrative systems and processes
Personal Qualities
* Team player with collegial working style and willingness to share responsibility
* Flexible, responsive approach to work
* Able to deal very sensitively and non-confrontationally with colleagues, patient and relatives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Whittington Hospital NHS Trust
Address
Edgware Community Hospital, Burnt Oak Broadway
£29,651 to £31,312 a yearPer Annum (Pro Rata) Including HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
220-WHT-3291
Job locations
Edgware Community Hospital, Burnt Oak Broadway
#J-18808-Ljbffr