1. Great Working Culture.
2. Progression Opportunities Available.
About Our Client
This role is with a well-established organisation within the industrial/manufacturing sector. The company is a medium-sized business known for its commitment to quality and excellent customer service.
Job Description
3. Provide professional and friendly customer service support via phone and email.
4. Manage customer inquiries and resolve issues promptly and effectively.
5. Maintain accurate customer records and update databases as required.
6. Coordinate with internal teams to ensure customer requirements are met.
7. Assist with the preparation and processing of orders and invoices.
8. Monitor and follow up on outstanding payments or queries.
9. Support the team with general administrative tasks and reporting.
10. Ensure compliance with company policies and procedures.
The Successful Applicant
A successful Customer Service/Admin should have:
11. Previous experience in a customer service or administrative role within the industrial/manufacturing sector is preferred.
12. Strong organisational skills with attention to detail.
13. Excellent communication and interpersonal abilities.
14. Proficiency in using computer systems and software applications.
15. A proactive and problem-solving approach to tasks.
16. The ability to work well both independently and as part of a team.
17. A customer-focused mindset with a positive attitude.
What's on Offer
18. A competitive salary ranging from £25,200 to £30,800 per annum.
19. A permanent position in Liverpool within the industrial/manufacturing sector.
20. Opportunities to develop skills and grow within the company.
21. A supportive and professional working environment.
22. Comprehensive benefits package.