Job Description
Working from our office in Magherafelt, we are seeking a dedicated Internal Sales & Technical Support Advisor to join our team. This role is pivotal in supporting both pre- and post-sales activities, combining technical expertise with customer-focused service. The successful candidate will assist customers, internal teams, and distributor partners in the specification, planning, installation, and troubleshooting of central vacuum and mechanical ventilation systems.
Full product and technical training will be provided to the successful candidate.
Key Responsibilities include:
Internal Sales (NI, GB, and ROI Markets)
1. Respond promptly to inbound sales enquiries and follow up consistently to convert leads into sales.
2. Provide accurate product specifications and quotations to prospective customers and distributor partners.
3. Prepare technical drawings detailing duct routes and unit placements.
4. Advise customers undertaking DIY installations, offering clear guidance and best practices throughout the process.
5. Deliver schematic support to customers and the distributor network.
6. Maintain accurate and up-to-date records in the company’s Customer Relationship Management (CRM) system.
7. Generate necessary sales documentation and collect