The Estée Lauder Companies Inc. is a leading manufacturer, marketer, and seller of premium skin care, makeup, fragrance, and hair care products worldwide. Responsibility
Support the Brand in driving sales turnover and market share while remaining consumer-focused. Reflect a credible and professional Brand image to all internal and external consumers at all times. Maximise sales through selling, providing excellent service and adhering to retail standards. Contribute to efficiencies by following store, Brand, and Company procedures and guidelines. Understand daily/weekly targets and manage additional sales avenues such as eventing, Omnichannel, and digital channels. Stay up-to-date with competitor activities and identify missed opportunities. Leverage social media to drive the business and protect/enhance the Brand image. Deliver the Brand Strategy and execute an effective local plan. Plan and implement local marketing and events initiatives aligned to retailer activity. Deliver excellence in service execution, continually improving service levels and fostering a culture of surprise and delight. Act as an Ambassador for the Brand, ensuring Brand values are represented and brought to life. Manage refunds and complaints in line with Company guidelines, consulting with the Area Manager where appropriate. Use digital tools to keep knowledge current. Recruit and retain consumers, building a loyal consumer base. Maintain up-to-date product knowledge to deliver an industry-leading experience. Ensure delivery of excellent standards in product, housekeeping, displays, messaging, and pricing. Review retail standards daily to maintain required standards. Complete deliveries, stock movements, and associated administration within agreed company timeframes. Ensure auditable processes and administration are actioned to company guidelines, taking corrective action where risks are highlighted. Fulfill information requests accurately and within deadlines. Minimise stock loss by implementing company security policies and procedures. Create and maintain a safe working environment for customers and staff, adhering to company and retailer policies. Achieve a minimum overall grading of 'Acceptable' in health & safety audits. Manage daily replenishment, addressing issues promptly. Maximise sales performance using commercial reports for decision-making. Plan and deliver visual merchandising layouts within guidelines and agreed timescales. Identify stock packaging issues and take corrective action, informing Area Manager when necessary. Manage promotions and discounts in line with company guidelines. Identify trends and suggest enhancements to product performance.
Qualifications
Experience in a fast-paced retail and/or consumer-facing environment. Ability to drive self-development. Commercial understanding and awareness of industry. Effective communication, organisation and prioritisation skills.
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