We’re looking for a friendly and proactive individual to become a key part of our team as a Receptionist/Administrator within the Neurology Department at York Teaching Hospital.
As the first point of contact for patients, families, and visitors, you’ll play a vital role in ensuring a warm and professional welcome to our service. You’ll provide essential administrative support to help our department run smoothly and efficiently.
What We’re Looking For:
• Excellent communication skills with a kind, empathetic approach
• A positive team player with a can-do attitude
• Previous experience in a healthcare or reception setting would be desirable but is not essential
• Confidence using computer systems and managing administrative tasks
This is a fantastic opportunity to be part of a supportive and dynamic team, making a real difference to the patient experience.
To learn more about the role and what we’re looking for, please read the full Job Description and Person Specification attached to this vacancy.
The successful candidate will provide a range of basic Clerical support, including:
• Meeting with patients on reception, and helping with appointments and queries
• Use the e-referral software to process new patient referrals in the required time frame
• Monitor all the departmental email inboxes.
• Receive general enquiries, which could be as the first point of contact including, patients, visitors, staff and others.
Our benefits
We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of provider
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
This advert closes on Wednesday 27 Aug 2025 #J-18808-Ljbffr