Overview
The purpose of the role is to manage and provide a complete, and measurable, MAC Consultancy Service to our variable client accounts, as directed.
Responsibilities
* Manage all client accounts with excellence, and act as the client interface for all MAC Consultancy Services, interfacing with authority and diplomacy throughout the client business to ensure a flawless, safe, and successful experience for their business.
* Manage a team of staff to provide a complete MAC Consultancy Service to our variable client accounts.
* Effectively scope out new projects and complete first draft of client cost proposals utilising MAC Framework Agreement, Quotation and Variation Request Templates. Work with Director | MAC Projects to further develop and for final approval.
* Effectively resource all projects utilizing MAC variable and dedicated teams, and contractor pool.
* Manage Monthly Billing Process ensuring that all MAC Projects are invoiced within the month that they are forecasted.
* Ensure that all MAC Products and service lines are introduced to each dedicated account in accordance with the MAC Playbook.
* Implement the MAC Quarterly Review Process to each client account where we complete multiple repeat projects.
* Develop staff through capability development and coaching and encourage team involvement with the wider MAC team.
* Ensure that the team manage all MAC Projects in accordance with the MAC Playbook.
* Be proficient in the use of all MAC Products and in particular the MAC Circular Economy Policy and FF&E Audit and Inventory.
* Ensure that all MAC Projects are QHSE compliant, delivered efficiently and effectively, with a focus on safety, on behalf of MAC and the client(s).
* Generate Leads and additional revenue from both client accounts and other sources.
* Ensure that all MAC projects adhere and are managed to commercial agreements / contracts.
* Network and build partnerships with the client team and incumbent CBRE and Turner & Townsend personnel.
* Ensure all MAC projects are secured and delivered on time and within the financial requirements and margins as specified by the business.
* Provide guidance on selection of, and management of, the supply chain.
* Provide accurate and timely reporting of all activity and key client matrices as required.
* Promote and market MAC consultancy services both internally and externally.
* Manage own and team time effectively and ensure own and team Fee Revenue and Stretch Targets are monitored.
* Recruit and retain talent for the present delivery and future growth of MAC dedicated accounts and projects.
* Provide leadership in identifying and specifying MAC project opportunities.
* Complete MAC projects on time and on budget and to the satisfaction of all parties.
* Maximise profit through cost reductions and better buying of subcontractor services.
* Identify and win MAC projects through effective relationships.
* Deliver supportive business communication through advice, review, leadership and direct contribution to management team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other applications as appropriate.
* Promote and maintain the core values of CBRE.
* Provide support for the creation of MAC process documentation (Playbooks).
* Analyse staffing needs based on MAC project requirements.
* Collaborate with all stakeholders to resolve issues encountered during MAC project implementation.
* Design monetisation strategies to drive revenue on MAC Project sales.
* Develop frameworks and processes for identifying resource needs and assigning resources.
* Develop on-the-job training programmes.
* Develop staff through capability development and coaching.
* Develop strategies for maximising sales profit margins.
* Direct appropriate resources and methodologies to various MAC projects.
* Direct new lines of revenue for the organisation.
* Lead MAC project presentations to internal and external stakeholders.
* Oversee changes in project scope, issues and risks that affect the project.
* Provide overall direction for multiple projects with different timelines.
Business Development
* Plan and develop long term opportunities by creating a pipeline of opportunities.
* Develop and manage all bids, tenders and proposals.
* Responsible for generating and securing new sales to exceed the annual financial plan.
* Seek out opportunities to generate new MAC projects through innovation.
* Lead the sales process through solutions development, participation in presentations and consultation meetings.
Building Relationships
* Develop effective relationships with current and potential customers through demonstrating our capability in project delivery for MAC.
* Build strong relationships with supply partners through which we can bring innovation to our customers.
* Work with operational managers to ensure the collaborative development of the MAC projects business with effective team working and support of colleagues.
Financial management
* Development of MAC project financial plans.
* Leverage margins on projects by working with subcontractors and suppliers to reduce project costs and maximise profit.
* Recruit, train, appraise and manage a team of exceptional Move Managers and Space Planning team(s).
* Ensure the Move Managers and Space Planners are fully trained and equipped to deliver MAC projects to the right standards and within the CBRE policies and procedures.
* Responsible for recruitment and selection of all MAC project staff.
* Conduct performance reviews and create individual PDPs for all direct reports.
Experience with AutoCAD 2020 and above (Desired) - Experience of space planning, preferably within a corporate environment (Desired) - Experience of managing fit-out, strip-out and small works projects - Experience of managing corporate moves (Desired) - A good knowledge of the Move (Porterage) supply chain (Or proven experience managing 3 rd party contractors) - A good knowledge of Sustainability and the Circular Economy (Desired) - Ability to work both independently and as part of a team. - Excellent Computer (Microsoft Office) and Good Financial skills. - Highly effective communicator who can work with a range of stakeholders and senior managers and develop and maintain strong, effective working relationships. - Able to work with autonomy within a defined area of work, implementing policies and procedures. - Strong customer service skills and the ability to deal with enquiries, requests, complaints/escalations in a professional and proactive manner. - Strong accuracy and analytical skills, including manipulation of data in systems such as Excel. - Commercially astute with demonstrable experience - Experience of implementing MAC Framework Agreements/Quotations/Variations, delivering services under contracts, preparing charges for contracts and understanding the risk implications of working contracts. - Management of Billing from end to end. - Ability to report on and analyse financial trends and identify areas for cost reduction and applying the principles of value for money.
Commercial awareness - Strong financial acumen - Strong influencing, selling and negotiation skills - Networking skills
Knowledge
* Proven experience of working with AutoCAD 2020 and above (Or willingness to learn)
* Proven experience of space planning, preferably within a corporate environment (Or willingness to learn)
* Proven experience of managing fit-out, strip-out and small works projects
* Proven experience of managing corporate moves (Or willingness to learn)
* Project management methodology for MAC
* Understanding of general financial terminology.
Experience
* Experience of developing new MAC project opportunities
* Demonstrable evidence of having managed a team
Qualifications
* Business standard of written and verbal literacy as well as above average numeracy skills
* Recognised qualification in project management
As a dedicated team of MAC professionals, we can expertly manage every aspect of your project across the UK and EMEA.
MAC pride ourselves on being... Consistent | Excellent | Everywhere
? MAC Management ensures uniform service standards for our clientele. ?
Clients benefit from the same level of professionalism, consistency, and quality that MAC as our company brand, is known for - no matter where their operations are based.
We guarantee a flawless, safe, sustainable and successful transformation for your business, providing you and your team with total peace of mind, CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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