Service Delivery Manager
Hours: 40 hours per week
As a Service Delivery Manager at FCC Environment, you will ensure the safe, efficient and high-quality operation of our Transfer Station and Household Waste Recycling Centre (HWRC) sites within the Mid & East Kent contract. You’ll be responsible for the day-to-day running of multiple sites, leading teams, hitting health, safety, environmental and customer service standards, and maximising reuse and recycling performance while working within budget.
This is a full-time position that includes weekend cover on a rota basis.
Competitive salary
- 25 days’ annual leave (full-time) plus Bank Holidays
- Pension scheme
- Life insurance
- Discretionary bonus scheme
- On the job training and progression
- Recognition scheme & “refer a friend”
- Flexible benefits: high street savings, cycle to work, Gymflex, holiday purchase and more
- Access to an Employee Assistance Programme and Best Doctors via our Wellbeing Platform
complete risk assessments and aspects/impacts analyses; Deliver the contract: Monitor service standards and take prompt action to resolve capacity, housekeeping, and customer service issues; Raise reuse & recycling performance: promote facilities; Own data and reporting: Coordinate accurate data capture and timely reporting to support payments and KPI tracking; contribute to ISO 9001/14001/45001/50001 compliance and complaint resolution.
- Recruit, induct, train and manage Team Leaders and Operatives (including agency/relief); Work with Transport and other internal teams to ensure effective supervision across all operational hours (including weekends and bank holidays); Build relationships with the client and partners; work closely with internal colleagues (Commercial, Plant, Materials, Estates, Engineering, HR, H&S, Finance and Doncaster support services).
Experience in the waste sector (or similar service delivery environment) and multi-site operations.
- Proven management of remote teams; able to complete risk assessments and implement safe systems of work.
- comfortable with rota/weekend cover.
- Data confidence: Competent with Microsoft Office (especially Excel and Word); ongoing training per the FCC training matrix.
- Full UK driving licence; flexible to provide weekend cover on a rota basis.
We are FCC Environment, one of the UK’s leading waste and resource management companies. Our goal is to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible.
Operating over 200 facilities across the UK, and employing around 4,200 people, we’re on the frontline of tackling climate change. We need ambitious, innovative professionals like you to help us shape a sustainable future.
xkybehq We value diversity and are committed to creating an inclusive environment for all employees.
So, if you want to advance your career as a Service Delivery Manager, please apply via the button shown