Field Services Engineer - 2nd Line (MSP)
Covering Manchester / Greater Manchester | Award-Winning IT Managed Services Provider
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Are you a talented IT Support Engineer looking to step up into a more autonomous, client-facing role?
Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences?
This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. We’re looking for a Field Service Engineer (2nd Line) to support clients across Greater Manchester.
The Role
As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. You’ll be the trusted face of the company to our clients – keeping their IT running smoothly, resolving incidents efficiently, and ensuring they get the best out of their IT investments.
Your work will cover:
* On-site support visits to customer locations across the region
* Escalated troubleshooting for desktops, servers, networking, and cloud solutions
* Hardware/software installations, upgrades, and fixes
* Assisting with customer onboarding, migrations, and small project work
* Proactive system checks and preventative maintenance
* Acting as a technical point of contact and delivering excellent customer service
What We’re Looking For
* Experience in a 2nd line (or strong 1st line ready to step up) support role
* Strong knowledge of Microsoft Windows Desktop & Server environments
* Working knowledge of Office 365 / Microsoft 365 / Azure
* Solid networking understanding (LAN, WAN, Firewalls, Switching, Wireless)
* Virtualisation exposure (VMware/Hyper-V)
* Scripting knowledge (PowerShell) would be a bonus
* A problem-solver who enjoys variety and autonomy
* Full UK driving licence & access to own vehicle (mileage paid)
Relevant IT certifications (Microsoft, CompTIA, Cisco, Azure etc.) are desirable but not essential – what matters most is your ability and ambition to learn.
What’s in it for You
* Salary between £32,000 – £37,000 (DOE)
* Hybrid working flexibility
* Company pension plan
* Uncapped training & certification budget
* Private Medical
* Employee recognition rewards (including quarterly bonus incentives)
* Beer fridge Thursdays & Fridays
* Annual Christmas party with over £15,000 worth of prizes
* Regular team socials to keep work fun
Get in touch to find out more!