Passionate about elevating brand performance on Amazon and driving premium growth within the health, wellness, and natural products category? Ready to advance your expertise within a fast-scaling, innovation-focused consumer brand portfolio? In this role, you'll take full ownership of marketplace and digital channel performance – applying data-driven sales analysis, catalogue and assortment optimisation, inventory and supply coordination, and sharp trading execution to fuel strong, sustainable growth. As the eCommerce Sales Manager, you'll be responsible for day-to-day commercial performance across all digital platforms, with a particular focus on Amazon, ensuring products, pricing, promotions, and content are optimised to maximise revenue and improve margins. Working closely with the Head of Commerce, you'll play a critical role in scaling our Amazon UK & EU business and strengthening the digital presence of our brands, including Sevenhills Wholefoods, across key eCommerce channels such as Ocado and our branded websites, eCommerce Trading & Commercial Performance.
Responsibilities
* Deliver weekly, monthly, and quarterly revenue and margin targets across all eCommerce channels.
* Own trading execution: pricing updates, promotions, merchandising, and product availability.
* Run weekly trading reviews with insights on performance drivers, risks, and opportunities.
* Maintain and monitor core KPIs, flagging variances and recommending corrective actions.
* Support budgeting and forecasting by providing accurate trading data and insight.
* Execute commercial initiatives and projects defined by the Head of ECommerce.
* Produce weekly and monthly dashboards covering sales, margin, advertising performance, and operational KPIs.
* Analyse trading data to identify growth levers and provide actionable recommendations.
Amazon Trading & Operations
* Manage day-to-day Amazon operations including listings, content, inventory, advertising inputs, promotions, and compliance.
* Ensure product detail pages are fully optimised for visibility, conversion, and brand consistency.
* Track and report on Amazon performance metrics (traffic, conversion, ACOS, TACOS, Buy Box, inventory health).
* Implement best practices and process improvements to drive operational efficiency.
* Stay up to date on Amazon programme and policy changes, advising the Head of Commerce on risks and opportunities.
Cross-Functional Collaboration
* Coordinate with marketing to ensure alignment between trading priorities, advertising, and promotions.
* Partner closely with supply chain to maintain optimal stock levels and resolve availability issues.
* Support technical and regulatory compliance by ensuring listings and claims meet requirements.
* Collaborate with customer service on D2C issues and customer experience improvements.
* Maintain relationships with external partners, agencies, and platform account managers as needed.
Qualifications
* Minimum 5 years' experience in eCommerce marketplace management (Amazon essential).
* Proven experience driving growth on products/brands through Amazon.
* Strong commercial and analytical skills with understanding of P&L drivers.
* Experience managing promotions, pricing, content optimisation, and trading calendars.
* Background working cross-functionally with supply chain, operations, marketing, and product teams.
* Experience in FMCG, food, health, wellness, or similar categories (preferred).
* Amazon expert, covering listings, pricing, promotions, FBA, content and reporting.
* Highly organised, with the ability to manage multiple priorities in a fast-paced environment.
* Bias for action with a proactive, problem‑solving mindset.
* Customer‑centric approach to decision‑making.
* Data‑driven decision making and proactive identification of new growth opportunities.
Benefits
* Competitive salary with annual salary reviews.
* 25 days holiday per annum, increasing to 27 days after 3 years' service and 30 days after 5 years' service.
* Extensive benefits programme including buying additional holiday, medical cash plan, access to mental health support and many other benefits.
* Flexible hours and work from home available to all staff with an office presence ideally once a week.
* Great learning and development and progression opportunities.
* Yearly bonus structure (based on company targets).
* Enhanced Maternity and Paternity Leave.
* Generous Company Sick Pay.
* Pension Scheme Contribution.
* Solent social events run by our inhouse Social Team.
* Cycle to Work scheme.
* Free parking on Christchurch Quay.
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