Onboarding Account Manager Hinckley HQ - 5 Days Onsite £24,000 - £26,000 Do you thrive in a fast-paced environment where no two days are the same? We're on the hunt for a Client Engagement & Onboarding Specialist! In this role, you'll be the friendly first point of contact for our new clients - welcoming them onboard, guiding them through their initial setup, and making sure they get the very best out of our services from day one! Day to Day Proactively contact new clients to schedule onboarding calls and ensure a smooth start Deliver engaging walkthroughs of our consultancy systems and tools Act as the go-to support during a client's first 30 days, keeping accurate records of every interaction Spot disengaged users and offer tailored training to re-engage them Take ownership of any service issues, ensuring prompt and professional resolution Host online demonstrations and webinars to showcase our consultancy solutions Hit and exceed personal KPIs while contributing to team success Always champion exceptional client experience to boost satisfaction and retention YOU? Previous customer service experience (telephone-based preferred) A confident communicator who can adapt to different client needs and levels of technical know-how Excellent listening and problem-solving skills Ability to work under pressure in a fast-moving environment A proactive, adaptable mindset with a passion for clie...