Join to apply for the Restaurant Team Leader role at Dobbies Garden Centres
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our restaurants, ensuring tasty food, food hygiene, and mentoring our Restaurant Customer Advisors while supporting the management team.
Responsibilities
1. Supporting and coaching team members and deputising for management in their absence.
2. Providing excellent customer service by assisting customers with transactions.
3. Ensuring staff efficiency, covering all stations, and maintaining high service standards.
4. Driving sales through customer interactions and promoting the Dobbies Club membership.
5. Monitoring compliance with operational procedures and company guidelines.
6. Handling customer queries with product knowledge and awareness of allergies and dietary requirements.
7. Maintaining cleanliness and upkeep of the restaurant.
8. Performing keyholder responsibilities as needed.
Who We Are Looking For
1. A passion for food, hospitality, and delivering a great customer experience with a friendly attitude.
2. Experience in customer-facing roles and supervisory experience.
3. Relevant food safety qualifications are advantageous but not essential.
4. Ability to work well within a team, build relationships, and enjoy celebrating success.
5. Punctuality, professional appearance, and a hardworking attitude.
6. Eagerness to learn and gain new skills.
7. Ability to thrive in a busy, fast-paced environment.
8. Alignment with our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.
What We Offer
1. Generous annual leave with flexible holiday options.
2. Uncapped store discounts, including 50% off in restaurants, 25% in garden centres, and 10% in food halls.
3. Access to Wagestream for financial wellbeing support.
4. Confidential support, virtual GP, counselling, and retail rewards via Retail Trust.
5. Development opportunities through Dobbies Academy.
6. A passionate, diverse, and committed team culture.
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate garden living all year round, showcasing a wide range of products, concessions, and services. Many of our stores feature restaurants or coffee shops, offering a relaxed environment for customers. We also host events and support a national charity, fostering community engagement.
We are dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and make it work for our customers.
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