Job titleWorkshop Controller - Land Rover Bedford Job referenceREQ08255 Date posted29/04/2024 Application closing dateBlank LocationLand Rover Bedford SalaryCompetitive base salary with a generous OTE structure in place Contractual hours45 BasisFull time Job category/typeAftersales AttachmentsBlank Job description
Role: Workshop Controller
Location: Marshall Land Rover Bedford
Hours: Full-time, Monday to Friday from 8:00am to 6:00pm
Salary: Competitive base salary with a generous OTE structure in place
Who we are
Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.
We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.
The role
This role will see you lead day to day operations for our busy serviceoperation,supervisingandmotivatinga team of technicians. Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis.
We can offer a fantasticrangeof benefits inan environment,thatoffers career development where you will be given autonomy, support and a platform to succeed. These include:
1. 25 days annual leave (not including Bank Holidays) increasing with length of service
2. Colleague referral fee up to £2,000
3. Discounted Car Purchase Scheme & Colleague Car Benefit Offers
4. Discounted Service / Parts / Bodyshop services
5. Training and Continual Self-Development
6. Free Eye Care Vouchers
7. Cycle To Work Scheme
8. Pension Scheme
9. Employee wellbeing services
10. Free life assurance equivalent to twice your salary
11. Loyalty, Above & Beyond and Long Service Awards
12. Discounted Shopping Portal
What will I do on a daily basis?
13. Lead, manage and motivate a team of qualified and apprentice technicians
14. Allocate work orders to technicians, and manage technician clocking on/off, and rostering
15. Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
16. Drive service profitability by ensuring maximum time save and upsell
17. Manage and update workshop technical solutions including eVHC and service booking database
18. Provide outstanding customer service to service customers both face to face and by phone
19. Assist and work closely with the Service Advisor team as required
Do I need experience?
To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:
20. Strong leadership skills with the ability to lead and motivate a team
21. A professional and calm approach with strong customer service skills
22. Strong problem solving skills, with the ability to foresee potential barriers