Information Technology Support Engineer, Bolton
Client: Candour Solutions
Location: Bolton (hybrid working scheme, reliable commute required)
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description:
This leading provider of specialist education is seeking a 3rd Line Engineer to join their team. You will deliver third-line support, troubleshoot and resolve technical issues across various business areas, escalate problems when necessary, and collaborate with other IT teams on complex investigations.
This role offers a hybrid working scheme; candidates must be able to reliably commute to Bolton. A driving licence is essential.
Key Responsibilities:
* Manage and resolve incidents, major incidents, problems, and service requests with timely updates and escalations.
* Act as the first escalation point for 1st and 2nd line support engineers.
* Conduct root cause analysis, implement corrective actions, and collaborate with infrastructure and software teams.
* Oversee configuration and management of user accounts, permissions, and devices.
* Administer applications, deploy using InTune or Microsoft System Centre, and support cloud telephone systems and networking equipment.
* Identify inefficiencies, recommend improvements, and contribute to Service Improvement Plans with the IT Service Desk Manager.
* Support remote sites, manage server environments, and handle Cyber and Infrastructure P1 incidents to ensure optimal service delivery.
Key Skills:
* Experience in 2nd/3rd line support, with knowledge of desktop, server platforms, and IT infrastructure.
* Experience working within an ITIL framework.
* Strong diagnostic skills for hardware, software, and OS issues.
* Experience creating knowledge base articles and broad technical knowledge of current software and peripherals.
* Familiarity with VMware, Hyper-V, Microsoft 365, Azure AD, SharePoint, Veeam, Cisco Meraki, Unifi, Sophos, Jamf, and InTune.
* IT qualification or related degree is desirable.
Benefits:
* Life Assurance
* Pension scheme with optional contributions
* Mental health support and health checks
* Family Growth Support
* Electric Car Purchase Scheme
* Critical illness cover
If interested, please apply now!
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