Job summary
Are you thinking you want a new start and a fresh challenge?
An exciting opportunity has arisen at our established and busy GP practice for an enthusiastic receptionist to join our friendly team, on a part-time, temporary basis to cover maternity leave. The exact dates of the cover are to be confirmed, but likely to start around October 2025.
We are a SystmOne practice. Experience as a GP receptionist is highly desirable.
We reserve the right to close applications at an earlier date than specified.
Main duties of the job
The main responsibilities of the post-holder will be to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
About us
The Villages Medical Group consists of 1 GP and 2 Advanced Nurse Practitioners, plus supportfrom:
Practice nurses
Healthcare Assistants
Specialist Nurse Practitioner
Management Team
Secretaries, Administrators and Receptionists.
Details Date posted
07 July 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Fixed term
Duration
9 months
Working pattern
Full-time
Reference number
A0922-25-0001
Job locations
21 Gardiner Crescent
Pelton Fell
Chester le Street
Co. Durham
DH2 2NJ
Craghead Medical Centre
The Middles
Stanley
Durham
DH9 6AN
Job description Job responsibilities
Main Duties / Key Tasks:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Provide care navigation/signposting of patients.
Receive and make telephone calls as required.
Liaise with other clinical staff including district nurses, health visitors, etc.
To work in accordance with practice protocols.
Deal with all general enquiries, explain procedures and make new and follow up appointments.
Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary.
Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms.
Job description Job responsibilities
Main Duties / Key Tasks:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Provide care navigation/signposting of patients.
Receive and make telephone calls as required.
Liaise with other clinical staff including district nurses, health visitors, etc.
To work in accordance with practice protocols.
Deal with all general enquiries, explain procedures and make new and follow up appointments.
Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary.
Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms.
Person Specification Experience Essential
* *Caring and desire to help people.
* *Good IT knowledge and skills.
* *Experience in a patient environment or in reception role in a different sector.
* *Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals.
* *Friendly, approachable, flexible manner.
* *Excellent attention to detail.
* *Problem solver and able to use initiative
* *Willingness to learn new processes and systems
Desirable
* *Experience of working as a receptionist in General Practice, NHS, Social *Care or similar environment preferred.
* *Experience of using SystmOne.
* *Highly responsive and able to adapt to what is required.
* *Thrives in a fast paced working organisation
Qualifications Desirable
* GCSE grade A to C in English and Maths or equivalent
Person Specification Experience Essential
* *Caring and desire to help people.
* *Good IT knowledge and skills.
* *Experience in a patient environment or in reception role in a different sector.
* *Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals.
* *Friendly, approachable, flexible manner.
* *Excellent attention to detail.
* *Problem solver and able to use initiative
* *Willingness to learn new processes and systems
Desirable
* *Experience of working as a receptionist in General Practice, NHS, Social *Care or similar environment preferred.
* *Experience of using SystmOne.
* *Highly responsive and able to adapt to what is required.
* *Thrives in a fast paced working organisation
Qualifications Desirable
* GCSE grade A to C in English and Maths or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Gardiner Crescent Surgery
Address
21 Gardiner Crescent
Pelton Fell
Chester le Street
Co. Durham
DH2 2NJ
Employer's website
https://www.peltonfellsurgery.nhs.uk/ (Opens in a new tab)
Employer details Employer name
Gardiner Crescent Surgery
Address
21 Gardiner Crescent
Pelton Fell
Chester le Street
Co. Durham
DH2 2NJ
Employer's website
https://www.peltonfellsurgery.nhs.uk/ (Opens in a new tab)
#J-18808-Ljbffr