Administrator / Contact Lens Advisor Job Description
37.5 hours per week - weekend working essential
SUMMARY OF THE ROLE
As a Call Centre Administrator, you'll make sure every customer gets a great experience when they contact our busy city centre store.
It means listening to what our customers need & dealing with a variety of optical queries from booking appointments to triaging patients over the telephone / by email.
You'll work to NHS guidelines (as well as our own high standards), in a polite & professional manner to make sure our customers feel in safe hands.
Good empathy & a keen eye for detail are vital to help you maintain an efficient appointment diary for our team of opticians.
We'll help you to develop and expand your knowledge of contact lenses - training you to work on the Contact Lens Department in a customer-facing role some of the time also.
We are looking for happy, enthusiastic people willing to learn but no previous optical experience is necessary.
Job Type: Full-time
Pay: £24,300.00 per year
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
Language:
* English (preferred)
Work Location: In person