Overview
Are you experienced in sales order processing or sales administration looking for an exciting opportunity? Do you enjoy business to business customer service? We’re recruiting a permanent Customer and Sales Coordinator for our client based in Melksham.
Day to Day / Responsibilities
* Processing & managing customer orders received via email, phone, or web
* Responding accurately and efficiently to customer support queries
* Supporting key account managers and field sales staff with admin, processing orders and upselling
* Issuing invoices, processing / allocating credits and replacements
* Escalating any complaints and liaising with Sales Office Manager
* Maintaining tight order over order book
* Updating information on SAGE and database
* Setting up new customer accounts for field sales reps
* Helping to maintain showroom, product samples library, helping check orders are sent out in a timely manner
* Ensuring accuracy and timely processing
* You’ll provide friendly customer support, support the road sales reps with administration tasks, chase payments with pro forma invoices, handle customer credits or replacements, and maintain up-to-date details within CRM and Sage
* You will also assist with setting up new customer accounts
* Helping at trade shows, and supporting showroom and warehouse areas
We would love to see
* Accuracy and attention to detail
* Good customer service – ideally in a B2B environment
* A proactive approach to customer service
And for you
* On site parking
* 25 days holiday
* Opportunity to be part of a progressive team with global presence
#J-18808-Ljbffr