Overview
At Dunelm, we’re all about helping people feel truly at home—now and for generations to come. That’s not just something we say; it’s something we live and breathe in every store, every day.
We’re looking for a Store Coach Designate to cover our stores around the Buckinghamshire region. Someone who’s got a head for operations, a heart for people, and a passion for creating brilliant customer experiences—no matter how or where our customers choose to shop.
It’s a hands‑on role where your attention to detail will make life easier – not just for customers, but for your team too. You’ll be helping people find what they need, when they need it, and making sure the store feels as good behind the scenes as it does out front.
What you’ll be doing
* Customer Acquisition You’ll be the friendly face behind growing our local presence—whether that’s boosting our Facebook followers, encouraging e‑receipts, or finding smart ways to bring new customers through the door (and keep them coming back).
* Customer Obsession You’ll coach and empower our Hosts to deliver a seamless, multi‑channel shopping experience—from mobile point‑of‑sale to virtual consultations. You’ll champion our Customer First mindset, helping the team deliver consistently great service and strong NPS results.
* Trading Mindset You’ll spot opportunities, act fast, and make sure our store is always looking its best. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life and keep standards sky‑high.
* Process & Compliance From click & collect to stock loss prevention, you’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards—because a well‑run store is a happy store.
* Empower the Team You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent, build succession plans, and work with your Regional Coach and People Lead to help your team grow and thrive.
What we’ll look for in you
* A natural leader – You know how to bring out the best in others and lead with empathy, not ego.
* Customer‑obsessed – You genuinely care about making every shopping experience feel personal, easy, and enjoyable.
* A great coach – You love helping others grow, and you’re not afraid to roll up your sleeves and lead by example.
* Commercially curious – You spot opportunities, act on them, and always have one eye on what’s next.
* Process‑savvy – You’re organised, detail‑focused, and know how to keep things running smoothly behind the scenes.
* Community‑minded – You see the value in local connections and love finding ways to make your store part of something bigger.
* A culture ad – You bring something new to the table and help us build a team that’s as diverse and dynamic as the customers we serve.
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