Assistant block manager

Job Description

Salary: Up to £35,000 (DOE)Hours: Monday-FridayLocation: Office-based, Croydon Portfolio: Supporting 400-500 units across 5-6 residential blocks

The Role

We are supporting an established Block Management team in their search for a proactive Assistant Block Manager to support a Block Manager in delivering a high standard of service across a varied residential portfolio. This is a great opportunity to develop your career within block management, gaining exposure to all aspects of property operations, compliance, and client management.

Key Responsibilities

Property Management

• Support the day-to-day management of residential blocks and communal areas
• Assist with site inspections and follow up on maintenance issues
• Coordinate contractors for cleaning, repairs, and compliance works
• Respond to resident queries and support complaint resolution

Leasehold & Compliance

• Assist in ensuring compliance with lease agreements and legal obligations
• Support Section 20 consultation processes
• Help maintain accurate records and stay updated on leasehold legislation

Health & Safety

• Support compliance with H&S and fire safety regulations
• Assist with arranging risk assessments, inspections, and insurance renewals

Major Works

• Provide administrative and operational support on larger projects
• Liaise with contractors and help track timelines and budgets
• Communicate updates to leaseholders where required

Stakeholder Management

• Build relationships with residents, leaseholders, and freeholders
• Support the preparation for AGMs and client reporting

Legal & Disputes

• Assist in handling resident queries and low-level disputes
• Escalate more complex issues appropriately
• Support compliance with GDPR, AML, and relevant regulations

About You

• Minimum one year experience in residential/block property management
• Understanding of leasehold and service charge processes
• Strong organisational and communication skills
• Able to manage multiple tasks and work in a fast-paced environment
• Proactive, detail-oriented, and eager to learn

Please contact Jack on -

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