Contract Services Manager (1944) - Blue Light / Emergency Services / Radio Communications
Job location - Flexible Work Location; Travel to a Telent office as and when required
Job type - Full time, Permanent
Telent are looking for a Contracts Services Manager to join the Network Services team. This is an excellent opportunity to bring your IT / Networks Service Delivery Management experience into a challenging and rewarding role, working on a range of mission-critical contracts. This is a Flexible Work Location role, with home working as standard and travel to our Warwick, Farnborough or Chorley (Lancashire) offices for meetings as required.
As a Contract Services Manager at Telent, you will be trusted and empowered to deliver complex and critical services. You'll have the freedom to innovate, take ownership and make smart, agile decisions. We need the best people to help us achieve our ambitions and continue to build and protect the nation's critical infrastructure.
The Contract Services Manager (CSM) has overall accountability for assigned contracts, ensuring delivery on time and within budget through effective engagement with internal and external stakeholders. You will build and maintain strong customer relationships, developing an in-depth understanding of customer IT and Network environments and their current and future challenges, while ensuring high levels of customer satisfaction.
The CSM will work closely with Sales and Bid Managers, drawing on industry experience and product knowledge to maximise opportunities for additional revenue through new work streams and contract tenders.
You will have strong financial, commercial and business acumen, with the ability to clearly articulate contract performance, risks and deliverables at senior and board-level reviews when required.
Contract Services Manager - What you'll do:
Ensure the successful delivery of assigned IT-related contracts
Full accountability for contract finances to ensure delivery within budget, including: Identifying and delivering additional revenue opportunities through contract variations or new orders, working with Sales and other colleagues
Completing invoicing and ensuring all charges are accurately captured
Maintaining accurate contract budgets and forecasts
Producing monthly financial reports and presenting them at board level
Developing a detailed understanding of contract costs, regularly reviewing expenditure to identify trends and efficiencies
Accountable for contract performance, ensuring all contractual SLAs and KPIs are met, working closely with Service Delivery Managers to identify root causes and corrective actions in line with continual service improvement
Ensure compliance with all QEHS and Security policies across assigned contracts
Manage commercial risks and liabilities in conjunction with commercial and legal teams
Support the Bid Management team on new bids as required
Act as a 24/7 escalation point for major incidents and commercial issues, ensuring resolution through to conclusion
Oversee continual service improvement initiatives, delivering services in the most cost-effective way alongside Service Improvement Managers and stakeholders
Oversee contract changes and new mobilisations, ensuring agreed scope changes are captured via CCNs
Analyse complex data to identify trends, efficiencies and best working practices to drive process improvement
Produce and maintain business documentation in line with document control standards
Attend and present at internal and external stakeholder reviews, including: Financial reports
SLA and performance reports
Problem management reports
Contract risk registers
Actions register
Contract Services Manager - Who you are:
You will have a background in managing IT / Network contracts and enjoy working in a customer-facing role. You will collaborate closely with technical teams, bid management and service delivery functions.
We welcome applications from experienced Service Delivery Managers looking to step into a Contract Services Manager role, take ownership of a P&L and further develop financial skills including forecasting and financial reporting. This role offers a great opportunity to strengthen customer relationships while identifying additional solutions and services Telent can provide.
Contract Services Manager - Key requirements:
Excellent verbal and written communication skills
Strong customer-facing skills, with the ability to present data and information clearly
QEHS and contract document writing capability
ITIL Foundation
IOSH - Desirable
SC Security Clearance - UK resident and eligible to obtain
Prince2 (desirable, not essential)
Full UK driving licence and willingness to travel as required
Experience required:
Experience managing service contracts or programmes up to £500,000
Tendering and bid support experience
Managing Profit & Loss, forecasting and financial reporting
Confident user of business tools such as Oracle, Remedy ITSM and MS Office
What we offer:
A career at Telent spans sectors, roles, technologies and customers, offering opportunities to develop new skills and make a real impact. We are growing and rely on our committed teams to deliver.
We foster an inclusive culture that respects and values difference, celebrates diverse ideas and enables everyone to thrive at work.
Additional benefits include:
Car allowance
26 days holiday plus public holidays, with buy/sell options
Company-matched pension scheme (4%-6%)
Family-friendly policies
Occupational health support and wellbeing portal
Discounts on cinema, restaurants and shopping through the Telent Reward scheme
We are passionate about creating a diverse and inclusive environment where everyone feels they belong and can reach their full potential.
Telent core values: Be Collaborative, Be Inclusive, Be Customer Focused, Take Responsibility
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About Telent
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed
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