The roles are an exciting development opportunity for 2 SEO's to utilise their HR and Payroll expertise and excellent organisational and interpersonal skills, to work in a fast-paced environment over both Product and HR disciplines. The Product Support role is a key member of the product team, driving programme objectives by taking a leading role in delivery with external partners and stakeholders. You will be an advocate for Synergy, the changes the programme is looking to deliver, and be responsible for building and maintaining strong working relationships with HR Product Managers, Process Owners, Delivery Partners and the SME community across the four departments. The roles will bring flexibility to pick up a variety of work and the ability to switch focus at pace is also key to being successful in these roles. While the ideal candidates would be able to hit the ground running, Synergy aims to promote a safe and supportive environment for candidates to explore their own development requirements. There are 2 SEO vacancies available in the following work streams: Absence Time and Labour Workforce Scheduling Volunteering Or Payroll and Pensions Compensation and Benefits Key tasks include: Work with delivery partners to support the successful delivery of the Synergy HR and Payroll functional work plan, driving the functional design of key Oracle modules with Synergy Cluster departments; ensuring actions and decisions are tracked, and information is shared across the wider stakeholder group. Apply existing knowledge of HR and/or Payroll processes to understand user requirements and accurately feed this into the design process, supporting process and policy convergence wherever possible. Collate and quality assure information, data, insight, and evidence provided by subject matter experts (SMEs) from across the four departments and use this to actively contribute to the direction of the programmes design. Working inclusively and collaboratively with proven organisational skills, and the ability, resilience, and flexibility to work at pace. Take a lead role in supporting the design and testing requirements in respect of your product area of accountability through the programme life cycle. Communicating with clarity, integrity, and enthusiasm. Building and maintaining strong effective relationships with stakeholders and colleagues to confidently challenge, influence and negotiate positive outcomes and solutions. Support the facilitation of cross cluster working groups including producing key information to enable decision making and deputising for Product Managers as appropriate. Work in an agile way, leading stand-ups and retrospectives. Person specification To be successful in this role, candidates will have: Essential Skills Stakeholder Relationship Management (Lead Criteria) An ability to build effective relationships and partnerships with a wide range of diverse stakeholders to develop and maintain an understanding of stakeholder needs with the ability to identify and resolve issues in a complex and/or transformational environment. Essential Leadership Attributes - Exceptional organisational skills with the ability, resilience and flexibility to work at pace and lead through others to deliver against multiple priorities. Team Working Skills - Proven ability of working within a team to lead and support people through cultural and transformational change. Key Analytical Skills - An ability to gather and use information, data, insight and evidence to inform decisions on complex issues. Communication Skills - Excellent communication skills, both verbal and written, with the ability to get to the heart of issues and challenges and communicate succinctly to a range of audiences. Service Focused Mindset - An ability to bring diverse perspectives and a solutions-focused approach to deliver an excellent and continuously improving service to customers. Agile Working - Experience working in a product environment and familiarity with AGILE methodology. Desirable Skills Understanding of cloud ERP solutions. HR and/or Payroll background with functional understanding of the interdependencies across the different HR processes, and how these processes are delivered and designed within UK government. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Leadership Delivering at Pace Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Stakeholder Relationship Management Benefits Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. As part of the application process you will be asked to complete the online application process outlined below. Further details around what this will entail are listed on the application form. A CV setting out your career history, with key responsibilities and achievements. The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short and allows an initial check of eligibility but is not scored so please put the main content of your evidence and skills in your Personal Statement. A personal statement (maximum 750 words), explaining how you consider your personal skills, qualities, and experience provide evidence of your suitability for the role against the essential criteria in the person specification. A 250 word Technical statement to demonstrate your technical ability in the lead criteria, which will assess the following: Stakeholder Relationship Management (Lead Criteria) An ability to build effective relationships and partnerships with a wide range of diverse stakeholders to develop and maintain an understanding of stakeholder needs with the ability to identify and resolve issues in a complex and/or transformational environment. Further details around what this will entail are listed on the application form. If we receive a large number of applications, we will conduct an initial sift on the 250 word Technical statement. If you pass this initial sift, you may be progressed to a full sift or directly to interview. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Interview Shortlisted candidates will be invited to attend an interview lasting up to 45 minutes. This will take place via MS Teams. The interview panel will be a minimum of two people and will assess Behaviours, Strengths and Experience. The interview aims to be more of a conversation exploring the candidates capability for the role. Sift and Interview dates to be confirmed. For this vacancy, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub. Reserve List A reserve list may be held for a period of 6 months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list. Disability Confident Scheme If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: Presenting the work, ideas and experience of others as your own Copying content or answers from an online or published source that is not your own Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Disclosure and Barring Service and Internal Fraud Database Checks In order to process applications without delay, we will be sending a Criminal Record Check toDisclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Synergy Resourcing Team Email : synergy.resoucing@dwp.gov.uk Recruitment team Email : dwprecruitment.grs@cabinetoffice.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments 426893 SEO HR Product Design Absence and Payroll Candidate Pack Opens in new window (pdf, 989kB) 426893 SEO HR Product Design Absence and Payroll Candidate Pack Welsh Opens in new window (pdf, 994kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)