The position being offered is for 25 hours per week during the afternoon. The post-holder will provide a comprehensive and highly efficient administration and secretarial service to GP's and teams within the practice To communicate effectively with patients / carers regarding appointment and treatment related matters. The post-holder will be working within out secretarial team, but must also be able to work independently to manage and prioritise their workload as necessary. You will be working closely with the rest of our fantastic surgery team and so being a team player is essential.
Job Responsibilities: To provide secretarial support within the practice. To provide an efficient typing service for GPs and health professionals as required. This includes the typing of letters, patient referrals, minutes, etc. in an accurate and quality manner.
To attend meetings and take minutes as required. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To assist with the gathering of statistics and information when required. Monitor daily tasks and complete tasks as required.
To type correspondence or other documents on behalf of the clinicians and managers. To provide cover for members of the secretarial team during periods of sickness and annual leave. To liaise with external agencies including hospitals and service providers and provide reports/results where appropriate. To liaise with other services (clinical and administrative) and practices and take action where appropriate.
Deal with telephone queries from Patients, General Practitioners, Consultants and Hospitals, as well as general Departmental matters. To undertake referral processing for Patients attending the practice. Oversee workflow and distribute as necessary. Code letters appropriately.
Monitoring 2WW referrals. To co-ordinate private referral requests.