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Job Reference:
7aa7539600de
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Customer Service Advisor - Dual BranchPlease note this position is required to work in both Skipton and Keighley Branch.
If you're great with people, a Customer Service career in our Branch Network could be a great choice for you. Our Branch Network is a vital part of YBS, impacting our success by providing excellent customer service, improving efficiency, and embracing innovation. As we embark on an exciting digital journey, your role will be pivotal in delivering exceptional service across multiple channels.
About the Role
As a Customer Service Advisor, you'll:
* Support members by helping them find suitable products and services, whether saving for a trip, buying a home, or other needs.
* Engage confidently through preferred communication channels, supporting members in-branch, over the phone, and online.
* Enjoy the freedom to do what's right, without sales targets.
Our branches each have unique characteristics. Working in both Keighley and Skipton, you'll interact with diverse customers and build local community relationships, including volunteering opportunities.
About You
We value qualities over specific experience. You should:
* Go the extra mile for colleagues and members to support growth and objectives.
* Adapt easily, thrive in change, and maintain a positive attitude.
* Value diversity and foster an inclusive environment.
* Show empathy and strong relationship management skills.
* Be eager to learn and develop professionally.
* Utilize digital tools effectively.
* Aim to become a product and service expert.
* Commit to continuous self-improvement.
About Us
At YBS, we prioritize our members' needs. We promote respect, inclusivity, and career development, offering flexible working options and comprehensive training to help you succeed.
Benefits
* 25 days holiday plus Bank Holidays, with options to buy more.
* On-target bonus of 7%, up to 15%.
* Up to 11% pension contribution.
* Private medical, dental, and healthcare plans.
* Access to retail, hospitality, and health discounts via our benefits portal.
Ready to apply? If you're personable and motivated, we look forward to meeting you. Apply now.
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