The Role: Events Floor Supervisor
The Restaurant: South Place Hotel
The Location: 3 South Pl, London EC2M 2AF
The Salary: up to £17.71 per hour
Why work for us:
Our industry leading benefits have you covered!
* Industry leading pay: We value your expertise and dedication.
* Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
* Exclusive perks: Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets at unbeatable prices through the Telus app.
* Financial freedom: Take control of your finances with Wagestream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
* Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
* Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
* Dental care made easy: With Tooth Fairy you have instant access to expert advice and prescriptions from the comfort of your own home.
* Nourish your body: We offer healthy and nutritious meals whilst on shift.
* Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
* Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge.
* Get some rest: Your holiday allowance increases with length of service.
* Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
* Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.
Who we are:
With over 80 individually designed bedrooms, South Place
combines the relaxed buzz of a boutique hotel with five star hospitality and a
touch of London’s creative flair. Exploring the hotel, you’ll discover
social spaces to unwind in, our state of the art Gym and Spa and, tucked away
on the rooftop, our Michelin-starred restaurant; Angler. Home of Bluebird City
and the Bluebird Club; South Place Hotel promises an unforgettable stay with
all the energy and elegance you’d expect from one of London’s most exciting
hotels.
The
Evolv Collection is
a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991.
Our portfolio includes some of the most iconic restaurants in modern history,
located in London, Birmingham, Manchester, and New York. Each brand in our
collection reflects a distinctive heritage, character, and ambience. By
investing in our people and striving for excellence, we are passionate about
delivering outstanding guest experiences.
A bit about what you will be doing:
A bit about what you will be doing:
Purpose of job: To provide a seamless Event and/or dining experience and oversee the full guest journey, both in rooms and F&B, by providing a highly efficient and effective service. Ensuring standards are maintained both back of house and front of house and customer needs are anticipated in accordance with the hotel’s values and standards.
DEPARTMENT RESPONSIBILITIES
CUSTOMER SERVICE
* To welcome guests to the Events space and offer personalized service along with the appropriate South Place experience.
* To deliver a consistently high standard of guest service within the department.
* To personally oversee and personalise the guest journey.
* To provide an efficient, fair and professional solution when handling all guest request & feedback.
* Maximize incremental sales opportunities by adding customer value at every opportunity.
SERVICE STANDARDS
* To be aware of the Hotel Skills & Standards and to ensure these are followed throughout the team.
* To be aware of all events taking place within the department while on duty, and to be aware of timings of arrivals/ breaks/ departure times, ensuring that the waiters are positioned where they need to be to ensure standard of service.
* To ensure the policies and order of service for front of house is followed at all times.
* To carry out additional reasonable duties and projects as directed by your manager or guests without the loss of efficiency and composure.
* To adhere to all health and safety policies and practices.
DEPARTMENT RESPONSIBILITIES
* To represent the hotel as a role model professionally, socially and ethically.
* To be accountable for the smooth operation of each shift.
* To ensure South Place Hotel grooming and appearance standards are maintained throughout the Events team to display a professional image to our guests. The uniform must be provided in good condition, clean and presentable.
* To manage and inspire the Events waiters on a daily basis ensuring that daily briefings are carried out to ensure effective communication and standard of service.
* Assumes a responsibility and enforcement in areas of set up, service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the Events operation and ensures that the standards are met throughout the team.
* Assist the Front of House teams with daily operations and act as a Manager on Duty. Help to maintain a ‘one team’ environment throughout the hotel
* To meet and greet the guests in order to become one of their main contacts during their event and ensure contact is made with the Events Host/Organiser on their arrival.
* To act as a lobby ambassador throughout the day and provide a strong support to all departments when required and channel the business to all areas of the hotel.
* To have full knowledge on daily Food & Beverage business, daily occupancies, and guest treatment in the front of house, e.g. VIP arrivals.
* To consistently sell or upsell hotel facilities to in-house guests, e.g. recommend the F&B outlets, spa services, etc.
* To adhere to the department’s operational budget and ensure that all costs are controlled through effective care and storage of all equipment.
* To attend training and meetings as required by your Manager. To conduct and contribute to regular departmental communication meetings.
* To handle complaints with specific personalised attention to our guests. To encourage feedback from our guests.
* To encourage efficient and effective inter-departmental communication to promote a climate of teamwork and motivation
* To perform show rounds of the hotel in absence of the Sales team.
* To report any defects in the building, plant or equipment according to the Hotel procedures.
* To attend fire training and to be fully conversant and compliant with the rules concerning fire, health & safety.
* To carry out any other reasonable requests as directed by any member of the management team.
At The Evolv Collection, we are proud of the people that work with us and see the diversity within our teams as part of our DNA. We are committed to creating an inclusive environment for all our team members and value the similarities and differences they bring.
Our people are a core part of our business. We welcome and embrace all, regardless of age, ability, ethnicity, gender, race, religion or belief or sexual orientation