Salary: £25,000 - 30,000 per year Requirements: Familiarity with Microsoft Office Suite Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus A structured and methodical approach to tasks with strong attention to detail Flexibility in working hours, with a willingness to provide out-of-hours support when required Excellent communication and interpersonal skills, with the ability to articulate technical information clearly Knowledge of operating systems, networking, and relevant technologies Responsibilities: Answering user calls and emails, providing timely and effective technical support Collaborating with other teams to identify and resolve recurring issues Testing and troubleshooting user-reported problems and communicating findings to internal teams Assisting with onboarding and rollouts of new products Monitoring and managing outstanding support tickets, providing updates as necessary Maintaining accurate records of support requests and resolutions in our ticketing system Adhering to ITIL best practices and escalating unresolved issues when needed Technologies: Support ITIL JavaScript PowerShell Python SQL More: We are a dynamic company located near Liverpool Street Station in the City of London, offering an exciting opportunity as a Client Service Executive in the heart of the technology sector. We provide a robust benefits package, including 20 days of annual leave that increases with service, additional off for birthdays, opportunities for career growth, professional development, and a focus on work-life balance and flexibility. Our team is committed to delivering outstanding customer service and support to our users. last updated 8 week of 2026