Senior IT Support Analyst - London - Law Firm A Senior IT Support Analyst is sought by a leading law firm to deliver 1st and 2nd line support across a wide range of hardware, software, and business systems. This is an excellent opportunity to join a friendly and collaborative technical team, working alongside other Senior Support Analysts and the wider IT department. The role will involve supporting users across multiple offices, taking a technical lead on designated projects, and contributing to service improvement initiatives. The Team The team covers core hours through an early/late shift pattern, with participation in a weekly on-call rota to provide critical out-of-hours IT support (paid as Overtime). Flexibility is required for occasional evening and weekend work to support projects and BAU requirements. Key Responsibilities Provide 1st and 2nd line technical support for users across all offices Support hardware including PCs, laptops, printers, and mobile devices Support software including Microsoft 365, Windows 10/11, iManage, Intune, SCCM, IntApp, Interaction, Elite 3E, BigHand, Adobe, Oyez Forms, and DocsCorp Troubleshoot and diagnose technical issues, escalating to 3rd line support or third-party suppliers when required Work with vendors to ensure timely resolution of issues and system changes Monitor and update the IT service desk system, prioritising and resolving incidents and requests effectively Maintain system documentation, procedures, knowledgebases, and user guides Provide administrative support relating to IT systems, processes, and back-end functions Contribute to ongoing IT projects and service delivery improvement initiatives Key Experience Required MS Active Directory MS Exchange Online MS Windows 10 / 11 MS Intune MS Office 365 MS Azure Virtual Desktop iManage 10 Work Elite 3E IntApp Open LexisNexis Interaction BigHand This is a hybrid role requiring you to be able to work from the Firms central London office a minimum of 3-days per week. Senior IT Support Analyst - London - Law Firm